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Have you already seen the 2016 Global Contact Centre Benchmarking Report Summary by Dimension Data? Almost a third of contact centers plan to deploy the "Video Chat" channel within 1 year. I'll put my comments on this figure in the next post, but in this one I want to talk about the termin...
The company my friend works for has changed its logo recently, so he was asked to update the logo on all the users' phones. In general, this is an easy task with the solution described in many places, but almost always that's a description of a manual update using a TFTP server. Besides that, there...
Recently I needed to collect the detailed information on Cisco IP phones, extension numbers, CSS and other parameters. The communication network was really huge but no inventory had been performed for years. Lots of phones and extension numbers with no common attributes. Actually, I was given the l...
Satya Nadella and Jeff Weiner on Microsoft Acquiring LinkedIn The LinkedIn acquisition by Microsoft opens up the endless possibilities for speculations for the IT world including collaboration experts and I can't stop myself from sharing my thoughts. LinkedIn – over 430 million accounts (see more...
The new Aurus PhoneUP 3.11, the bundle of apps for Cisco UCM, is released this week! Congrats to the R&D team! As for me, the main killer feature of the new version is the integration of its Paging module with our Outbound solution. Finally, we can offer a paging solution that reaches employees ...
For several years Jabber has been the Cisco's UC answer to Microsoft. A little bit late but still successful one. But in 2015 Cisco gave birth to two Jabber's cousins:      1) in the beginning of 2015 Cisco announces Cisco Spark      2) in the end of 2015 Cisco acquired Acano Both Spark and Acano p...
The new version of Aurus RichCall product provides the co-browsing option that allows contact center agent to see the client's browser window (while talking with him on phone) and use the "pointer" to instruct him on what to do. This allows agent to better understand the context of the cli...
According to the "Global Contact Center Benchmarking Report 2015" by Dimension Data the number of video-enabled contact centers is going to rise threefold in 2016. Who adds video-channel to the contact center and why? Guys from Aurus, a software vendor offering video chat solution for co...
Do you manage a Cisco Contact Center? Are you looking for a solution to get a more detailed second by second view of what is happening? Wallboard solutions enable you to monitor your contact center activity and performance in real-time displaying calling stats, KPI info and goals against actuals. D...
If we have Cisco IM and Presence server and Cisco UCM in our corporate environment, as well as unhandy wi-fi Cisco 7925 telephones, which are heavy and consume the battery as fast as a Formula One car, then sooner or later we’ll think about switching to Cisco Jabber on a mobile phone. This article ...

"How to configure Meet-Me video conference with PIN?"

"We need to configure Meet-Me conference with PIN…"

"CUCM 10.x Meet-Me with Name announcement and Pin number…"

- try to search the Cisco Support Forum and you'll get dozens of similar tickets. Yes...
This article explains how to configure a shared line for Cisco IP phone and Cisco Jabber for mobile (Android or iOS). This will allow your employees to use their gadgets (BYOD) to receive calls made to their Cisco IP phones and make outgoing calls (the smartphone with Cisco Jabber for iOS / Android...
Why?
Some operations on CUCM objects could be made much easier and faster through CUCM database, for example - to get a list of devices, to add several devices to the list of devices controlled by some axl-user, etc.
How?
1. Download CURL for Windows - http://curl.haxx.se/download.html 2. Then...
With a wide range of conferencing products offered by Cisco it may be hard to figure out what are the options and what each of them is designed for. This post is going to help you to get a sense of what is happening in the Cisco’s conferencing world.
Audio Conferencing
Cisco UCM has several co...
Cisco Unified Communications Manager (CallManager) is the leading IP PBX in the worldwide market. Only certified professionals can deal with its rich functionality. Nevertheless, dozens of software vendors develop products that empower CUCM (Cisco Unified Communications Manager) functionality with ...
We are now beta testing our brand new math algorithm for predictive dialer to be used in Aurus Outbound product. The algorithm was recently developed by our engineers in collaboration with the Institute of Mathematics and the first test results make a killer impression. Here are some figures… We pe...
So, phone auto registration on CUCM. The topic is easy and most likely well-known.A small prehistory. My colleague received a request to connect the phone for the new employee yesterday. The task is easy and repeated several times every day. In our company auto registration on CUCM is always enable...
Despite the fact that PhoneUP is designed for Cisco UCM its “Directory” module can be used to provide the unified enterprise phone directory with Caller ID support in heterogeneous multivendor communication infrastructure. Here is the case study. The holding with 15+ companies has a multivendor ent...

Part 1 – Prerequisites

Part 2 – the VIS role

Part 3 – CUCM Configuration

The CUCM configuration consists of two parts: creating a trunk to VCS Control and a trunk the VIS. In CUCM proceed to CM Administration->System->Security->SIP Trunk Security Profile, select "Non...

Part 1 – Prerequisites

Part 2 – the VIS role

Part 3 – CUCM Configuration

You'll need a separate server to setup the VIS role. You can use either a VM or a physical server, depending on how many calls you are planning to handle simultaneously. Launch the setup from the disc image: ...

Part 1 – Prerequisites

Part 2 – the VIS role

Part 3 – CUCM Configuration

This set of articles describes how to integrate Cisco MCU with Skype for Business and make available calls from MCU to S4B users. This is a guest post that we found very useful to our audience. Let's start wi...
Cisco Unified Communications Manager has several native conferencing options. All of them are quite simple, “getting started” implementations. If you need more, you have to switch to one of full-featured conferencing platform described, for example, here, on Cisco’s website. But in this post we’re ...
We suppose our readers don’t need to be told what Cisco Jabber is. This article is about the corporate environment it was introduced to, where it is extremely important to support TelePresence devices, work with VDI, let mobile users stay online, quickly create complicated meetings and conferences...
For the past several years Cisco experimented a lot with its IP phone portfolio. There have been several IP phone series launched after the good old 7900 and some of them only lived for a couple of years. BTW, even in the movies of 2015 Cisco still presents 7900 (not 7800 or 8800) IP phone, check &...
Cisco Unified RTMT (Real-Time Monitoring Tool) is used to monitor various CUCM parameters, Performance Counters, and to collect Traces. Performance Counters contain simple information on the system and devices on the system, such as number of registered phones, number of active calls, number of ava...
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