Hi, I’m Kirill Basikhin, international key account manager from Aurus. Here, at Aurus, we develop a bundle of applications for Cisco Unified Communications Manager. And, yes, we do use our products, because they help us work faster, smarter and easily. This post is not going to be a promotional one...
Secured Meet-Me conferences
The Meet-Me conferencing functionality is provided by Cisco Unified Communications Manager in such a way that it's enough to dial-in to the conference to join it. Unless you deployed the latest CUCM v11 you can’t secure your Meet-Me conferences. The "Conference&quo...
Employee, for the first time getting Cisco IP Phone, discovers all the delights of the enterprise IP telephony described in numerous articles by Cisco Systems and its partners. Indeed, the high call quality, audio / video conferencing tools and other collaboration services (voice mail, presence ind...
In this article we discuss some issues of the CUCM environment troubleshooting. This time we will consider the aspects of CUCM availability. So, your CUCM responds slowly or doesn’t respond at all. Why?
CUCM does not respond to endpoint requests
When the Primary CUCM slows down or even dies IP...
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Integrating Asterisk and CUCM via SIP makes it possible to combine several phone pools or, for instance, to use Asterisk as an IVR (interactive voice response system). This article gives instructions on connecting Asterisk and Cisco Unified Communications Manager through a SIP trunk.
Configuring C...
Why do companies change their logos?
Here are some reasons skipping obvious ones like M&A, change in the name etc: There are a number of reasons, most often brought about by a combination of external cultural changes and shifts along with internal company shifts that now warrant ensuring that ...
This article presents a small set of commands for Cisco Voice Operation System (VOS) based servers. These commands help to reveal most problems caused by the platform. Each command comes with a brief description. The most important output data is marked with bold.
1. show status
If you need to ...
Integrating CUCM and Active Directory can make administration much easier. Correct configuration may help you to automate new phone registration in the future. This article will help you to get the most out of using CUCM in a bundle with AD. First of all, you should activate the Cisco DirSync servic...
Self-Provisioning is another function that makes CUCM deployment and user management much easier. It helps the user to automatically associate and configure the phone. Let's look into the process of configuring this function. The users already have been imported from Active Directory. Integrating CU...
Based on the documentation: https://www.cisco.com/c/en/us/td/docs/voice... The prerequisites (hardware and software) are the following:
2x UCSC-C220-M3SBE
VMWare ESXi 5.1
CUCM (two Subscriber nodes, Publisher, version 8.6.2.25900-
CUCM (up to 1000 users)
CUCM Guest: 2vCPU, 40...
This article will show you how to gather traces in Cisco Unified Communications Manager (CUCM). This information can be useful for trouble shooting. It is also needed in a request for Cisco TAC engineers. To collect traces, you will need to install Real-Time Monitoring Tool application. You can find...
Cisco teaches how to record CUCM calls even without having its own call recording solution. Why? That's interesting. As we're all aware Cisco MediaSense reached its EOL in 2017 with no replacement available from Cisco. All the call recording solutions on the market are developed by 3rd party Cisco S...
This article is about routing in Cisco Unified Communications Manager (CUCM). Today’s topic is Time of the Day routing. This feature helps you to distribute calls depending on the time of day and day of the week. For example, you can forbid international calls during nonworking hours and on weekends...
This article will show you the CallBack feature in Cisco Unified Communications Manager (CUCM). The CallBack feature is used to inform the caller when the called party line becomes available. First, open Cisco Unified Serviceability menu → Tools → Service Activation. Then select your server and make...
This article tells about the Dialed Number Analyzer in Cisco Unified Communications Manager (CUCM). Why do you need it? Suppose you are configuring a complicated dial plan on your server. There are CSS, Partitions, Route Groups, Route Lists, Route Patterns, etc. How should you test it to find mistak...
This article describes the practical details of handling the databases in Cisco Unified Communications Manager (CUCM) PBX and Voice Operating Systems (VOS) in general. The article is recommended for engineers with more than a year’s CUCM administration experience. In 2006, when CUCM 5.0.1 (the first...
Hello! In this article, we’ll tell you how to capture packets on Cisco phones connected to Cisco Unified Communications Manager (CUCM). Packet capture is useful for troubleshooting. This article will show you how to do this by connecting a phone to PC via the built-in PC port. In this case, the copy...
Recently Cisco has released the 12th version of Cisco Unified Communications Manager. In this article, we’ll tell you about 5 main features included in the 12th release.
Mixed (Hybrid) Installation Support
It’s 2018, and cloud solutions are getting more and more integrated into business, becomin...
Today we’ll tell you about Cisco Systems’ proprietary protocol named SCCP – Skinny Client Control Protocol. It was created for corporate phone networks based on Cisco products, such as:
IP Phone series 7900
Cisco IP Communicator softphones
Cisco Unified Communications Manager
Cisco ...
Hello! In this article, we’ll tell you how to connect Third Party SIP Phones (i.e. other vendors’ phones and softphones that support RFC3261) to Cisco Unified Communications Manager (CUCM). As an example, we’ll use a popular free softphone named X-Lite.
CUCM Configuration
First of all, create a ...
Evading disasters
In this article we study the Cisco Unified Communications Manager (CUCM) failure recovery system that is called Disaster Recovery System (DRS). You can use it to create system backups stored on SFTP server to be used for system recovery, if needed. DRS includes the following comp...
"Record" - call recording for Cisco IP telephony; 
"Conference" - securing Meet-Me conference with PIN or ANI; 
"Directory" - caller ID, missed calls and contact search.