For the past several years Cisco experimented a lot with its IP phone portfolio. There have been several IP phone series launched after the good old 7900 and some of them only lived for a couple of years. BTW, even in the movies of 2015 Cisco still presents 7900 (not 7800 or 8800) IP phone, check &...
Cisco Unified RTMT (Real-Time Monitoring Tool) is used to monitor various CUCM parameters, Performance Counters, and to collect Traces. Performance Counters contain simple information on the system and devices on the system, such as number of registered phones, number of active calls, number of ava...
Hi, I’m Kirill Basikhin, international key account manager from Aurus. Here, at Aurus, we develop a bundle of applications for Cisco Unified Communications Manager. And, yes, we do use our products, because they help us work faster, smarter and easily. This post is not going to be a promotional one...
Secured Meet-Me conferences
The Meet-Me conferencing functionality is provided by Cisco Unified Communications Manager in such a way that it's enough to dial-in to the conference to join it. Unless you deployed the latest CUCM v11 you can’t secure your Meet-Me conferences. The "Conference&quo...
Employee, for the first time getting Cisco IP Phone, discovers all the delights of the enterprise IP telephony described in numerous articles by Cisco Systems and its partners. Indeed, the high call quality, audio / video conferencing tools and other collaboration services (voice mail, presence ind...
In this article we discuss some issues of the CUCM environment troubleshooting. This time we will consider the aspects of CUCM availability. So, your CUCM responds slowly or doesn’t respond at all. Why?
CUCM does not respond to endpoint requests
When the Primary CUCM slows down or even dies IP...
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CUCM call recording is one of the most popular topics in the world of Cisco Unified Communications. For companies that deployed Cisco Unified Communications Manager there are several approaches to phone call recording offered by a dozen of Cisco Solution Partners. Which one to choose and why? Let’s...
Why do companies change their logos?
Here are some reasons skipping obvious ones like M&A, change in the name etc: There are a number of reasons, most often brought about by a combination of external cultural changes and shifts along with internal company shifts that now warrant ensuring that ...
Integrating CUCM and Active Directory can make administration much easier. Correct configuration may help you to automate new phone registration in the future. This article will help you to get the most out of using CUCM in a bundle with AD. First of all, you should activate the Cisco DirSync servic...
Self-Provisioning is another function that makes CUCM deployment and user management much easier. It helps the user to automatically associate and configure the phone. Let's look into the process of configuring this function. The users already have been imported from Active Directory. Integrating CU...
This article will show you how to gather traces in Cisco Unified Communications Manager (CUCM). This information can be useful for trouble shooting. It is also needed in a request for Cisco TAC engineers. To collect traces, you will need to install Real-Time Monitoring Tool application. You can find...
Based on the documentation: https://www.cisco.com/c/en/us/td/docs/voice... The prerequisites (hardware and software) are the following:
2x UCSC-C220-M3SBE
VMWare ESXi 5.1
CUCM (two Subscriber nodes, Publisher, version 8.6.2.25900-
CUCM (up to 1000 users)
CUCM Guest: 2vCPU, 40...
This article will show you the CallBack feature in Cisco Unified Communications Manager (CUCM). The CallBack feature is used to inform the caller when the called party line becomes available. First, open Cisco Unified Serviceability menu → Tools → Service Activation. Then select your server and make...
Cisco teaches how to record CUCM calls even without having its own call recording solution. Why? That's interesting. As we're all aware Cisco MediaSense reached its EOL in 2017 with no replacement available from Cisco. All the call recording solutions on the market are developed by 3rd party Cisco S...
This article is about routing in Cisco Unified Communications Manager (CUCM). Today’s topic is Time of the Day routing. This feature helps you to distribute calls depending on the time of day and day of the week. For example, you can forbid international calls during nonworking hours and on weekends...
Recently Cisco has released the 12th version of Cisco Unified Communications Manager. In this article, we’ll tell you about 5 main features included in the 12th release.
Mixed (Hybrid) Installation Support
It’s 2018, and cloud solutions are getting more and more integrated into business, becomin...
This article tells about the Dialed Number Analyzer in Cisco Unified Communications Manager (CUCM). Why do you need it? Suppose you are configuring a complicated dial plan on your server. There are CSS, Partitions, Route Groups, Route Lists, Route Patterns, etc. How should you test it to find mistak...
This article describes the practical details of handling the databases in Cisco Unified Communications Manager (CUCM) PBX and Voice Operating Systems (VOS) in general. The article is recommended for engineers with more than a year’s CUCM administration experience. In 2006, when CUCM 5.0.1 (the first...
Hello! In this article, we’ll tell you how to capture packets on Cisco phones connected to Cisco Unified Communications Manager (CUCM). Packet capture is useful for troubleshooting. This article will show you how to do this by connecting a phone to PC via the built-in PC port. In this case, the copy...
Today we’ll tell you about Cisco Systems’ proprietary protocol named SCCP – Skinny Client Control Protocol. It was created for corporate phone networks based on Cisco products, such as:
IP Phone series 7900
Cisco IP Communicator softphones
Cisco Unified Communications Manager
Cisco ...
For years call recording software vendors all over the world utilized network-based recording to record CUCM phone calls. The “network-based” approach is also known as “active recording” or “SPAN-less recording” and is actually based on media-forking feature supported by the most of Cisco IP phones ...
On S4B front-end server, configure a trusted application and routing. Execute the following commands in PowerShell:
New-CsTrustedApplicationPool -Identity cms.vc.domain.com -ComputerFqdn cms.vc.domain.com -Registrar S4BFE.domain.com -Site 2 -RequiresReplication $false -ThrottleAsServer $true -...
Hello! In this article, we’ll tell you how to connect Third Party SIP Phones (i.e. other vendors’ phones and softphones that support RFC3261) to Cisco Unified Communications Manager (CUCM). As an example, we’ll use a popular free softphone named X-Lite.
CUCM Configuration
First of all, create a ...
Evading disasters
In this article we study the Cisco Unified Communications Manager (CUCM) failure recovery system that is called Disaster Recovery System (DRS). You can use it to create system backups stored on SFTP server to be used for system recovery, if needed. DRS includes the following comp...
This article presents a small set of commands for Cisco Voice Operation System (VOS) based servers. These commands help to reveal most problems caused by the platform. Each command comes with a brief description. The most important output data is marked with bold. 1. show status If you need to anal...
"Record"
"Conference"
"Directory"