Aurus Blog

This blog is to share our expertise in Cisco UCM, UCCX/UCCE and Cisco Telepresence.

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How to Extend CUCM (CallManager) Features

Cisco Unified Communications Manager (CallManager) is the leading IP PBX in the worldwide market. Only certified professionals can deal with its rich functionality. Nevertheless, dozens of software vendors develop products that empower CUCM (Cisco Unified Communications Manager) functionality with new features.

Aurus, the official Cisco Solution Partner, invites you to learn what new features the Aurus PhoneUP product brings to Cisco IP PBX (Cisco Unified Communications Manager or Cisco BE 6000/7000).

Enterprise Phone Directory for Cisco CallManager

The "Directory" module of the PhoneUP application bundle provides the enterprise phone directory service for employees, and is an alternative to built-in CUCM phone directory. The main differences between the "Directory" module and the out-of-the-box Cisco CallManager directory are:

CUCM"Directory" module
Number of directoriesOneUnlimited number with access control for groups of employees
Integration with external systemsADAD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL database
External contacts supportNoYes
Caller IDInternal numbers onlyAny phone number
Incoming call detailsName / Last Name / CompanyFlexible data that may contain an employee photo
Notification of missed calls via e-mailOnly with UnityYes
DTMF support NoYes
Personal directoriesOne (edited manually or imported from Outlook)Unlimited number of directories synchronized with external sources
Auto-redial featureNoYes


The "Directory" module is integrated with Cisco Jabber. Using the standard contact search field of Cisco Jabber not only you can find an employee, but also search for client, partner and any other contact imported from external datasource. Also, when you get a call from the contact (client for example) stored in the directory Cisco Jabber will show the client's name, status and any other information from the CRM system.

Phone Call Recording (CUCM)

Cisco offers its own solution, Cisco MediaSense for call recording that captures and stores audio, forked by Cisco IP phone bridge or CUBE (Cisco Unified Border Element). But MediaSense is a recording platform that only provides basic features to manage call recordings. Cisco officially recommends using 3rd party solutions developed by technology partners that provide additional functionality.

For example, the "Record" module of PhoneUP can be integrated with Cisco Mediasense to bring you extra-features not implemented in Mediasense:

  • flexible management of user access to call recordings;
  • rich search and filter tools;
  • call recording rules (for example, recording only external calls);
  • IP phone user interface to search and play the call recording;
  • playing the recording into the current phone call;
  • and much more.

Attendant Console

Cisco actively promotes Cisco Jabber, the enterprise collaboration tool. At the same time, some business units need a wider range of call control features including specific ones, for example:

  • top manager assistants need to monitor chief's phone lines and intercept calls during his absence;
  • reception staff and contact center need a visual control of the call queues not to miss client calls or VIP calls that should not be left unanswered;
  • top managers need an intuitive, time-saving interface allowing to perform basic call control actions with easy to use UI supporting drag-n-drop.

In these cases you should pay attention to the "Console" module.

Group paging via Cisco IP phones

Features of Cisco Unified Communications Manager (CUCM) and Cisco IP-phones, as well as API Cisco provides its technology partners, allow to use the IP telephony network for text and audio notifications to employee groups.

Cisco's collaboration product line doesn't include such a solution, and clients need to turn to 3rd party vendors. The "Paging" module of PhoneUP bundle supports both text and audio paging to Cisco IP phones as well as live broadcasting through speakerphones.

Features that improve the security of IP telephony network built on Cisco Unified Communications Manager (CUCM)

Cisco CallManager (CUCM) provides users with the Meet-Me conferencing feature – each conference has its phone number that needs to be dialed to join the meeting. But the "built-in" Meet-Me conferences do not provide the necessary security. Anyone who knows the number of conference room can dial it and join. To avoid this you can use the "Conference" module that works on top of CUCM conferencing feature and protects meetings with PIN.

The "Lock" module is used to lock Cisco IP phone while its owner is away to prevent abuses and frauds. In some ways this is similar to the "Extension Mobility" feature implemented in Cisco Unified Communications Manager, but is designed to improve the security. Unlike Extension Mobility a phone locked with PhoneUP:

  • stays registered to CUCM;
  • can receive incoming calls;
  • is allowed to make outgoing calls to a limited set of directions;
  • denies the access to the personal address book, call history, call recording, etc .;
  • gets locked and unlocked automatically when you log in/out the PC.

XML-services for Cisco IP phones

Cisco Systems provides technology partners with rich capabilities for development of custom XML-applications for Cisco IP phones - with which users can interact via the IP phone keypad and display. The "Inform" and "Hotel" modules of the PhoneUP bundle may be considered as examples of such applications.

How to Improve the Enterprise Security with Cisco UC Applications

Secured Meet-Me conferences

The Meet-Me conferencing functionality is provided by Cisco Unified Communications Manager in such a way that it's enough to dial-in to the conference to join it. Unless you deployed the latest CUCM v11 you can’t secure your Meet-Me conferences.

The "Conference" module is developed to close this gap protecting the Meet-Me conferences:

  • by PIN – you need to know the PIN to join the meeting;
  • or by Caller ID – your phone number must be included into the predefined group for you to join the meeting.

In addition the "Conference" module provides the meeting scheduler functionality (web-calendar or MS Outlook plugin) and conference control tool.

Locking Cisco IP phone

The "Lock" module restricts access to IP phone functions while his owner is away. The phone may be locked either manually or automatically when user's PC is locked or turned off. When locked, the IP phone:

  • denies the access to IP phone services (personal phone directory, information services, calls history and the list of missed calls, recorded calls archive and etc.);
  • allows only emergency calls to be made;
  • forwards all incoming calls to user's mobile.

To unlock the IP phone its owner must unlock the PC or enter the PIN using the IP phone keypad.

Extension Mobility automatic authentication

Mobile employees working in different locations use the Extension Mobility functionality for authentication on IP phones and loading their profile (phone number, settings, etc.). To authenticate the employee has to enter his User ID and PIN, which he should always remember.

A more convenient way is to use automatic authentication - when an employee logs in to PC his Extension Mobility profile is loaded automatically to the IP phone associated with this working place. When an employee leaves this location the current configuration of the device is replaced by the logout profile.

Special call control features

The "Forced Connection" feature enables top managers to get in touch with an employee even when the employee's phone is busy. When activated, the current call is put on hold and the employee gets connected to his manager.

"Monitor", "Whisper", and "Barge" features are useful, for example, in the commercial department:

  • the team supervisor can silently listen to agents' calls with customers or others to ensure the high quality of service or sales is delivered;
  • using the "Whisper" feature he is able to privately coach the agent without the customer hearing what he says;
  • when monitoring the call a supervisor may join it to switch the call to a conference, where all three parties can hear each other.