Aurus Blog

This blog is to share our expertise in Cisco UCM, UCCX/UCCE and Cisco Telepresence.

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How to clear the hung calls on CUBE

There are different reasons that can cause call getting hung on CUBE. It was noticed that the calls get hung more often in case of a sudden loss of connection. They have an "incomplete" state, having one or two call legs.

cube#show call active voice compact
A/O FAX T Codec type Peer Address IP R:
Total call-legs: 2
126523 ANS T74411 g711ulaw VOIP P79033956416 188.234.136.49:18724
126524 ORG T74411 g711ulaw VOIP P3500 172.16.127.50:21284

To go into the details:
show sip calls

Now delete the call:
clear call voice causecode 17 calling-number 79033956416