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Part 1

Part 2

Part 3

The last part is about SIP trunking, сonference bridge, route patterns and users.
SIP trunk security profile
Now create a SIP trunk security profile. If the calls won’t be encrypted, select the values specified below. Enter Call Bridge certificate CN (you...
Part 1

Part 2

Part 3

Part 2 explains call settings, Incoming and Outbound calls configuration, spaces and CUCM certificates
Basic Call Settings Configuration
Proceed to Configuration > Call settings and set the values as given below:
Incoming Call Handling Configuration
...

Part 1

Part 2

Part 3

The first part covers network settings, CMS License and Certificates, Call Bridge, Web admin, XMPP, Web Bridge. This article is about CMS (Cisco Meeting Server) and its integration with CUCM (Cisco Unified Communications Manager). Suppose that CMS and CUCM h...
Some SIP providers prefer to work with INVITE field, while CISCO CUBE traditionally works with From: and To: fields. Let’s take MSN provider as an example. An incoming call header looks like this: In this case, login is 48879800, and it is contained in INVITE field only. Cisco translation-profile a...
If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. These requests can use any information provided by the caller, or the caller’s number, etc. It’s very important to create a reasonable initial script de...
Remember this mess with several tens of Cisco IP phones available on the market (not counting video endpoints)? There were:

old-school 7900 series,

intermediate 6900, 8900 and 9900 models,

newly introduced 7800 and 8800 IP phones,

finally some experiments like 3905, Android-based D...
Yes, CUCM can collect CDR (Call Detail Record). This article will show you how to enable this feature (disabled by default).
Enabling CDR
Open Cisco Unified CM Administration interface: Proceed to System → Service Parameters and select the following parameters:

Server — select the node to ...
For years call recording software vendors all over the world utilized network-based recording to record CUCM phone calls. The “network-based” approach is also known as “active recording” or “SPAN-less recording” and is actually based on media-forking feature supported by the most of Cisco IP phones ...
On S4B front-end server, configure a trusted application and routing. Execute the following commands in PowerShell:

New-CsTrustedApplicationPool -Identity cms.vc.domain.com -ComputerFqdn cms.vc.domain.com -Registrar S4BFE.domain.com -Site 2 -RequiresReplication $false -ThrottleAsServer $true -...
Evading disasters
In this article we study the Cisco Unified Communications Manager (CUCM) failure recovery system that is called Disaster Recovery System (DRS). You can use it to create system backups stored on SFTP server to be used for system recovery, if needed. DRS includes the following comp...
Hello! In this article, we’ll tell you how to connect Third Party SIP Phones (i.e. other vendors’ phones and softphones that support RFC3261) to Cisco Unified Communications Manager (CUCM). As an example, we’ll use a popular free softphone named X-Lite.
CUCM Configuration
First of all, create a ...
Recently Cisco has released the 12th version of Cisco Unified Communications Manager. In this article, we’ll tell you about 5 main features included in the 12th release.
Mixed (Hybrid) Installation Support
It’s 2018, and cloud solutions are getting more and more integrated into business, becomin...
Today we’ll tell you about Cisco Systems’ proprietary protocol named SCCP – Skinny Client Control Protocol. It was created for corporate phone networks based on Cisco products, such as:

IP Phone series 7900

Cisco IP Communicator softphones

Cisco Unified Communications Manager

Cisco ...
Hello! In this article, we’ll tell you how to capture packets on Cisco phones connected to Cisco Unified Communications Manager (CUCM). Packet capture is useful for troubleshooting. This article will show you how to do this by connecting a phone to PC via the built-in PC port. In this case, the copy...
This article describes the practical details of handling the databases in Cisco Unified Communications Manager (CUCM) PBX and Voice Operating Systems (VOS) in general. The article is recommended for engineers with more than a year’s CUCM administration experience. In 2006, when CUCM 5.0.1 (the first...
This article tells about the Dialed Number Analyzer in Cisco Unified Communications Manager (CUCM). Why do you need it? Suppose you are configuring a complicated dial plan on your server. There are CSS, Partitions, Route Groups, Route Lists, Route Patterns, etc. How should you test it to find mistak...
This article is about routing in Cisco Unified Communications Manager (CUCM). Today’s topic is Time of the Day routing. This feature helps you to distribute calls depending on the time of day and day of the week. For example, you can forbid international calls during nonworking hours and on weekends...
This article will show you the CallBack feature in Cisco Unified Communications Manager (CUCM). The CallBack feature is used to inform the caller when the called party line becomes available. First, open Cisco Unified Serviceability menu → Tools → Service Activation. Then select your server and make...
This article will show you how to gather traces in Cisco Unified Communications Manager (CUCM). This information can be useful for trouble shooting. It is also needed in a request for Cisco TAC engineers. To collect traces, you will need to install Real-Time Monitoring Tool application. You can find...
UCCX is possibly the only commercial call center platform that never makes you say “sorry, this is technically not feasible”. But it also has its disadvantages. One of them is the caller’s number. Instead of the caller’s phone number, a call center phone gets the number of the CTI port that accepted...
Cisco teaches how to record CUCM calls even without having its own call recording solution. Why? That's interesting. As we're all aware Cisco MediaSense reached its EOL in 2017 with no replacement available from Cisco. All the call recording solutions on the market are developed by 3rd party Cisco S...
Based on the documentation: https://www.cisco.com/c/en/us/td/docs/voice... The prerequisites (hardware and software) are the following:

2x UCSC-C220-M3SBE

VMWare ESXi 5.1

CUCM (two Subscriber nodes, Publisher, version 8.6.2.25900-8)

CUCM (up to 1000 users)

CUCM Guest: 2vCPU, 40...
Self-Provisioning is another function that makes CUCM deployment and user management much easier. It helps the user to automatically associate and configure the phone. Let's look into the process of configuring this function. The users already have been imported from Active Directory. Integrating CU...
Why do companies change their logos?
Here are some reasons skipping obvious ones like M&A, change in the name etc: There are a number of reasons, most often brought about by a combination of external cultural changes and shifts along with internal company shifts that now warrant ensuring that ...
CUCM call recording is one of the most popular topics in the world of Cisco Unified Communications. For companies that deployed Cisco Unified Communications Manager there are several approaches to phone call recording offered by a dozen of Cisco Solution Partners. Which one to choose and why? Let’s...
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