If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. These requests can use any information provided by the caller, or the caller’s number, etc. It’s very important ...
24.04.2019 14:27:51
UCCX is possibly the only commercial call center platform that never makes you say “sorry, this is technically not feasible”. But it also has its disadvantages. One of them is the caller’s number. Instead of the caller’s phone number, a call center ...
15.02.2018 15:38:23
... rate and lots of other indicators. Wallboard is also an excellent way to communicate with your contact center staff – supervisors may push text messages to inform agents about important events and changes. Most of wallboards/dashboards for Cisco UCCX / UCCE are developed by 3rd party software vendors, most of them are Cisco Solution partners. So here is the list… 1. 2Ring DASHBOARDS & WALLBOARDS is a solution for calculating & displaying real-time data in contact centers. For ...
17.04.2016 01:41:00

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