RichCall 2.1 – Virtual “Pointer” for Contact Center Agents

The new version of Aurus RichCall software was released with significantly changed functional.

As before, RichCall adds video communication service to contact center with web-collaboration option. Using the software, client and agent can see each other work together on web site, fill out documents, exchange files and text messages.

The new version of RichCall is enhanced with “Pointer” feature, enabling agent not only to see what is going on client’s PC but to point what buttons to click and what fields to fill out.

Such live online video coomunication is a completely new level of client servicing on how to work on web site, internet bank, personal account, and any other specialized software. You can try to work with “Pointer” on Aurus web site in real-time.