Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Active Call Recording Configuration for Cisco UCM (CUCM)
In this article we’re going to tell you about active call recording configuration for Cisco UCM (CUCM). In a few words, active recording is a more comfortable, flexible, scalable and efficient call recording tool for Cisco devices (with BiB support). “Comparing to what?” you may ask. The answer will...
How to Reset Cisco IP Phone to the Factory Default
When using Cisco IP Phones, you may face some problems that can only be solved by a factory reset of the phone. The procedure itself is ridiculously simple.
Reset Cisco IP Phone 7900 series
During the factory reset procedure, the following information will be erased:
CTL (Certificate Trust ...
Reset Cisco IP Phone 7900 series
During the factory reset procedure, the following information will be erased:
CTL (Certificate Trust ...
Cisco Secure Remote Working Tools
With pandemic in the picture, the interest in remote working tools has noticeably increased. But, as it turned out, not all tools can provide the required level of security and confidentiality. These features are exactly what Cisco’s communication solutions are aiming at. The company has conducted ...
Cisco Finesse Basic Features: Operator / Supervisor Web App
In this article we’ll describe the most important features of Cisco Finesse agent & supervisor workspace. This software was designed to work with the “hearts” of UCCX and UCCE-based contact centers.
Connecting to Extension Mobility
To access Extension Mobility from a phone:
Click Servic...
Connecting to Extension Mobility
To access Extension Mobility from a phone:
Click Servic...