Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
PhoneUP and Avaya Aura integration: enhanced call recording and interaction analytics for contact centers
Deploying Avaya Aura? Pair it with PhoneUP to unlock advanced desktop analytics, agent performance optimization, and next-level contact center efficiency.
Video Banking with RichCall: secure remote customer service
This article explores the application of RichCall in video banking. It details the platform’s functionalities, including video calls, online sales, secure video identification, co-work on the docs and integration with contact center systems. The article also provides cases of successful RichCall implementations in the banking sector.
Cloud solutions OR On-premise Cisco Collaboration?
Despite the industry’s shift towards cloud solutions, many companies still value their on-premise Cisco UCM. Discover how PhoneUP Apps Directory enhances your Cisco IP phones!
Using desktop analytics to improve contact center performance
Let’s look at the key advantages that desktop analytics brings in a contact center. It’s important to note that the main functionality of DPA (Desktop and Process Analytics) is not to monitor unauthorized employee activities, but rather to improve processes and enhance the efficiency of agents.