Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
How can we record employee cell phone calls?
Is it possible to record mobile conversations between your managers and clients and have these recordings available in a unified recording system along with other call recordings? Yes, it is! But personal call recording is prohibited. So, not only should we record employee mobile calls, but we also have to distinguish between work-related and personal mobile calls.
Requirements for call recording software to comply with PCI-DSS
PCI DSS is a standard for businesses with guidance for software developers producing applications used to store and process cardholder data. So, if you’re processing cardholder data, then you’d better be sure that the call recording software is not a blocker for your company to comply with PCI DSS
SBC is more than just SIPREC for a call recording system
SIPREC is definitely one of the most used approaches to record voice/video calls. SIPREC-enabled SBC integrated with a call recording software is a robust way to record calls independent of PBX used.
How to record Cisco Webex calls
How to record Cisco Webex calls? The answer to this question depends on what to mean by “Webex” and “calls”.
First, let’s agree that by “Webex” we mean “Webex Suite”.
Webex is actually the umbrella name given by Cisco to its array of cloud communication tools. The biggest part of it is Webex Sui...
First, let’s agree that by “Webex” we mean “Webex Suite”.
Webex is actually the umbrella name given by Cisco to its array of cloud communication tools. The biggest part of it is Webex Sui...