Log in
FREE TRIAL ↗

Blog

This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Debugging Cisco UCCE 12.x Agent Greeting Feature
Hello! Today I’d like to share our experience in debugging Agent Greeting feature on Cisco UCCE. This is a popular feature, but if something is not working correctly, it can be hard to find relevant information on troubleshooting. It began quite simply: agent’s greeting wasn’t working, though the sc...
23.08.2022 21:35:00
Cisco CMS Ad-Hoc Conferencing with CUCM
Ad Hoc is a widely used conferencing type that can implement trilateral or multilateral conferences. CMS can be used as a conferencing bridge resource. We’re going to use CUCM 11.5SU1 and CMS 2.3.3 for experimental purposes. Please use a proper configuration according to your own environment.
Note...
08.02.2022 21:40:53
Cisco Expressway 12.5.5. Remote Videoconferencing without VPN (Part 3)
Part 1

Part 2

Part 3


TURN
TURN stands for Traversal Using Relays around NAT. Basically, it’s a device that is publically accessible from the Internet and can send and receive multimedia. To function properly, it must be accessible for external devices on the Internet as well as f...
07.12.2021 20:34:24
Cisco Expressway 12.5.5. Remote Videoconferencing without VPN (Part 2)
Part 1

Part 2

Part 3


Certificates
Expressway servers need certificates to communicate with each other. That’s why root and intermediate certificates of the CAs that issued certificates for your servers must be listed as trusted. Proceed to Maintenance menu > Security > Trus...
08.10.2021 21:13:10