Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
The Updated Paging Solution for Cisco UCM Reaches Anyone, Anywhere
The new Aurus PhoneUP 3.11, the bundle of apps for Cisco UCM, is released this week! Congrats to the R&D team! As for me, the main killer feature of the new version is the integration of its Paging module with our Outbound solution. Finally, we can offer a paging solution that reaches employees ...
Cisco Jabber vs Spark and Acano - The Steadfast Tin Soldier
For several years Jabber has been the Cisco's UC answer to Microsoft. A little bit late but still successful one. But in 2015 Cisco gave birth to two Jabber's cousins: 1) in the beginning of 2015 Cisco announces Cisco Spark 2) in the end of 2015 Cisco acquired Acano Both Spark and Acano p...
Co-Browsing in the Contact Center – the Details Matter
The new version of Aurus RichCall product provides the co-browsing option that allows contact center agent to see the client's browser window (while talking with him on phone) and use the "pointer" to instruct him on what to do. This allows agent to better understand the context of the...
Video in Contact Center – Why? For Whom? How?
According to the "Global Contact Center Benchmarking Report 2015" by Dimension Data the number of video-enabled contact centers is going to rise threefold in 2016. Who adds video-channel to the contact center and why? Guys from Aurus, a software vendor offering video chat solution for co...