Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Auto attendant implementation based on Cisco solutions
When we call almost any company, we usually can hear a sweet (or not so sweet) voice naming the company we have reached and asking us to perform certain actions. That means we’ve reached an automated attendant. An auto attendant (AA) usually is the simplest form of Interactive Voice Response (IVR) s...
SIP gateway monitoring. SIP Trunk. CUBE.
This article is about practical monitoring that helps answering such questions as call activity, the calls passing through a trunk, etc.
Call activity on CUBE
Active calls: show call active voice compact
The active calls summary by the number of call legs: show call active voi...
Call activity on CUBE
Active calls: show call active voice compact
The active calls summary by the number of call legs: show call active voi...
CUCM Traces Analysis: CUCM Architecture
This is another guest post that we find quite useful for our readers. The author discusses briefly the CUCM architecture in order to understand better the CUCM traces. CUCM is a C++ application working on the Red Hat Linux OS. There are SDL (Signal Distribution Layer) processes within the applicatio...
Configuring CUCM Single Number Reach feature
This article is about configuring Single Number Reach (aka Mobile Connect) feature in Cisco Unified Communications Manager (CUCM). When you receive an incoming call on an extension number in a cluster, the Single Number Reach (SNR) enables rerouting the call not only to a DN, but also to a remote nu...