Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Video Chat – the Wrong Name for a Contact Center Channel
Have you already seen the 2016 Global Contact Centre Benchmarking Report Summary by Dimension Data? Almost a third of contact centers plan to deploy the "Video Chat" channel within 1 year. I'll put my comments on this figure in the next post, but in this one I want to talk about the te...
Bulk Change Cisco IP Phone Background Image
The company my friend works for has changed its logo recently, so he was asked to update the logo on all the users' phones. In general, this is an easy task with the solution described in many places, but almost always that's a description of a manual update using a TFTP server. Besides that, there...
Useful CUCM CLI SQL Queries for DN and CSS
Recently I needed to collect the detailed information on Cisco IP phones, extension numbers, CSS and other parameters. The communication network was really huge but no inventory had been performed for years. Lots of phones and extension numbers with no common attributes. Actually, I was given the l...
LinkedIn as a Global Directory for Skype?
Satya Nadella and Jeff Weiner on Microsoft Acquiring LinkedIn The LinkedIn acquisition by Microsoft opens up the endless possibilities for speculations for the IT world including collaboration experts and I can't stop myself from sharing my thoughts. LinkedIn – over 430 million accounts (see more...