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Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC).
What for?
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Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer. Cisco Packet Tracer can...

Let me share the experience of moving from Unrestricted to Restricted CUCM version. The reasons for migrating were: a possibility to use Cisco Jabber to transfer files through MRA (Mobile and Remote Access), encryption and other security features, and also a solution for the double ringing signal pr...

Since Cisco Remote Expert Mobile/Cobrowse solution reached its end-of-sale there is no native app adding video channel to a Cisco-based contact center. A great alternative is Aurus RichCall for Cisco UCCX/UCCE, which offers a best-in-class support for Cisco environment. There are 3 points of integra...