Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
How to record Cisco Webex calls
How to record Cisco Webex calls? The answer to this question depends on what to mean by “Webex” and “calls”.
First, let’s agree that by “Webex” we mean “Webex Suite”.
Webex is actually the umbrella name given by Cisco to its array of cloud communication tools. The biggest part of it is Webex Sui...
First, let’s agree that by “Webex” we mean “Webex Suite”.
Webex is actually the umbrella name given by Cisco to its array of cloud communication tools. The biggest part of it is Webex Sui...
Cisco Jabber and Skype for Business
In this article we’ll discuss the task of smooth transitioning from Skype for Business to Cisco Jabber and/or Cisco Webex without overloading the company’s technical support and creating excessive distress for the users. In our case, we needed to implement the scheme of calls, conferences of all typ...
Debugging Cisco UCCE 12.x Agent Greeting Feature
Hello! Today I’d like to share our experience in debugging Agent Greeting feature on Cisco UCCE. This is a popular feature, but if something is not working correctly, it can be hard to find relevant information on troubleshooting. It began quite simply: agent’s greeting wasn’t working, though the sc...
Cisco CMS Ad-Hoc Conferencing with CUCM
Ad Hoc is a widely used conferencing type that can implement trilateral or multilateral conferences. CMS can be used as a conferencing bridge resource. We’re going to use CUCM 11.5SU1 and CMS 2.3.3 for experimental purposes. Please use a proper configuration according to your own environment.
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