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This blog is to share our expertise in Cisco UCM, UCCX/UCCE and Cisco Meeting Server

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Cisco Unified Intelligence Center

Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect.

In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC).

What for?

CUIC can work with historical data and real-time data. You can install it at a standalone server, or deploy it in a cluster using up to 8 servers.

In CUIC, you can add different reports, including customized ones, modify the repots’ presentation, create diagrams, charts, permalinks, dashboards and use many other features.


In terms of high-level architecture, CUIC works like this:

1. A user (supervisor) requests report generation in CUIC via a web browser;
2. The request is being processed by a web server in Unified Intelligence Center cluster;
3. Data is parsed through a Data Source;
4. The data source presents real-time or historical reports from UCCE or CVP reporting server.

You can also connect CUIC to UCCX data.

When you configure the connection to UCCE (CUIC has a separate Data Sources configuration section), you enter AWDB (Administrative Workstation DB) server connection parameters. This is, basically, a SQL connection on port 1433 (unless you have changed it).

As we have already mentioned, CUIC is basically a data visualizer for DB sources. The initial setup includes configuring data sources.

Now let’s look at the interface.

What does it look like?

The authorization form is pretty standard:

We have already mentioned Data Source creation form. Here it is:

This is simply a DB connection.

Reporting. On the screenshot below, you can see the system dashboard. Please note that there are reports, notes (they can be used to pin important data), frames for important web resources:

CUIC, as of Version 12

In version 12, Cisco has improved the interfaces of its contact center products. Finesse agent desktop interface has also been modified. Please look at the previous screenshot once again. Now you can see the changes in CUIC user interface:

Cisco Packet Tracer Download and Installation Guide

Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer.

Cisco Packet Tracer can also simulate wireless networks, VoIP networks and many others.

If you aim at Cisco certification (e.g. CCENT, CCNA, etc.), you can use Cisco Packet Tracer to configure Cisco network devices (such as commutators and routers) via Cisco IOS.

Cisco Packet Tracer is free to download. All you need is registration to Cisco Network Academy. You can create a Cisco Network Academy account for free.

In Packet Tracer 7, a user authentication feature has been introduced. A Network Academy user must log in at the first launch of Packet Tracer. Unregistered users can save their topologies three times only. However, they can use a guest access button to sign up for a free self-education course "Introduction to Packet Tracer" and get a account with full access to Packet Tracer. "Introduction to Packet Tracer" course will help you to familiarize yourself with basic Packet Tracer features.

To create a Cisco Network Academy account, proceed to and see the following page. Click Sigh up today! to download Packet Tracer.

Select English in the dropdown menu. Fill in the form and click Submit.

After you sign up and confirm your account, proceed to to the following page. Click Log In -> Login.

After you log in, click Resource -> Download Packet Tracer in the menu.

On this page, select and download the required version (for Windows, Linux, MacOS, Android or iOS).

Install and run. Use you netacad account to sign in upon the first launch. To sign in without an account, click Guest Login in the right bottom corner of the screen, wait for the countdown and click Confirm Guest button.

That’s it! Now you can begin.