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Command Line Recovery Hello! In a recent article we have shown you how to create a backup for Cisco Unified Communications Manager (CUCM) using Disaster Recovery System (DRS). Today we'll discuss backup and recovery in command line interface (CLI) that can be used when it’s impossible to use graphic...
If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. These requests can use any information provided by the caller, or the caller’s number, etc. It’s very important to create a reasonable initial script de...
Remember this mess with several tens of Cisco IP phones available on the market (not counting video endpoints)? There were:
old-school 7900 series,
intermediate 6900, 8900 and 9900 models,
newly introduced 7800 and 8800 IP phones,
finally some experiments like 3905, Android-based D...
old-school 7900 series,
intermediate 6900, 8900 and 9900 models,
newly introduced 7800 and 8800 IP phones,
finally some experiments like 3905, Android-based D...
Yes, CUCM can collect CDR (Call Detail Record). This article will show you how to enable this feature (disabled by default).
Enabling CDR
Open Cisco Unified CM Administration interface: Proceed to System → Service Parameters and select the following parameters:
Server — select the node to ...
Enabling CDR
Open Cisco Unified CM Administration interface: Proceed to System → Service Parameters and select the following parameters:
Server — select the node to ...
For years call recording software vendors all over the world utilized network-based recording to record CUCM phone calls. The “network-based” approach is also known as “active recording” or “SPAN-less recording” and is actually based on media-forking feature supported by the most of Cisco IP phones ...
On S4B front-end server, configure a trusted application and routing. Execute the following commands in PowerShell:
New-CsTrustedApplicationPool -Identity cms.vc.domain.com -ComputerFqdn cms.vc.domain.com -Registrar S4BFE.domain.com -Site 2 -RequiresReplication $false -ThrottleAsServer $true -...
New-CsTrustedApplicationPool -Identity cms.vc.domain.com -ComputerFqdn cms.vc.domain.com -Registrar S4BFE.domain.com -Site 2 -RequiresReplication $false -ThrottleAsServer $true -...
Evading disasters
In this article we study the Cisco Unified Communications Manager (CUCM) failure recovery system that is called Disaster Recovery System (DRS). You can use it to create system backups stored on SFTP server to be used for system recovery, if needed. DRS includes the following comp...
In this article we study the Cisco Unified Communications Manager (CUCM) failure recovery system that is called Disaster Recovery System (DRS). You can use it to create system backups stored on SFTP server to be used for system recovery, if needed. DRS includes the following comp...
Hello! In this article, we’ll tell you how to connect Third Party SIP Phones (i.e. other vendors’ phones and softphones that support RFC3261) to Cisco Unified Communications Manager (CUCM). As an example, we’ll use a popular free softphone named X-Lite.
CUCM Configuration
First of all, create a ...
CUCM Configuration
First of all, create a ...
CUCM call recording is one of the most popular topics in the world of Cisco Unified Communications. For companies that deployed Cisco Unified Communications Manager there are several approaches to phone call recording offered by a dozen of Cisco Solution Partners. Which one to choose and why? Let’s...
Recently Cisco has released the 12th version of Cisco Unified Communications Manager. In this article, we’ll tell you about 5 main features included in the 12th release.
Mixed (Hybrid) Installation Support
It’s 2018, and cloud solutions are getting more and more integrated into business, becomin...
Mixed (Hybrid) Installation Support
It’s 2018, and cloud solutions are getting more and more integrated into business, becomin...
Today we’ll tell you about Cisco Systems’ proprietary protocol named SCCP – Skinny Client Control Protocol. It was created for corporate phone networks based on Cisco products, such as:
IP Phone series 7900
Cisco IP Communicator softphones
Cisco Unified Communications Manager
Cisco ...
IP Phone series 7900
Cisco IP Communicator softphones
Cisco Unified Communications Manager
Cisco ...
Hello! In this article, we’ll tell you how to capture packets on Cisco phones connected to Cisco Unified Communications Manager (CUCM). Packet capture is useful for troubleshooting. This article will show you how to do this by connecting a phone to PC via the built-in PC port. In this case, the copy...
This article describes the practical details of handling the databases in Cisco Unified Communications Manager (CUCM) PBX and Voice Operating Systems (VOS) in general. The article is recommended for engineers with more than a year’s CUCM administration experience. In 2006, when CUCM 5.0.1 (the first...
This article tells about the Dialed Number Analyzer in Cisco Unified Communications Manager (CUCM). Why do you need it? Suppose you are configuring a complicated dial plan on your server. There are CSS, Partitions, Route Groups, Route Lists, Route Patterns, etc. How should you test it to find mistak...
This article is about routing in Cisco Unified Communications Manager (CUCM). Today’s topic is Time of the Day routing. This feature helps you to distribute calls depending on the time of day and day of the week. For example, you can forbid international calls during nonworking hours and on weekends...
This article will show you the CallBack feature in Cisco Unified Communications Manager (CUCM). The CallBack feature is used to inform the caller when the called party line becomes available. First, open Cisco Unified Serviceability menu → Tools → Service Activation. Then select your server and make...
This article will show you how to gather traces in Cisco Unified Communications Manager (CUCM). This information can be useful for trouble shooting. It is also needed in a request for Cisco TAC engineers. To collect traces, you will need to install Real-Time Monitoring Tool application. You can find...
UCCX is possibly the only commercial call center platform that never makes you say “sorry, this is technically not feasible”. But it also has its disadvantages. One of them is the caller’s number. Instead of the caller’s phone number, a call center phone gets the number of the CTI port that accepted...
Cisco teaches how to record CUCM calls even without having its own call recording solution. Why? That's interesting. As we're all aware Cisco MediaSense reached its EOL in 2017 with no replacement available from Cisco. All the call recording solutions on the market are developed by 3rd party Cisco S...
Based on the documentation: https://www.cisco.com/c/en/us/td/docs/voice... The prerequisites (hardware and software) are the following:
2x UCSC-C220-M3SBE
VMWare ESXi 5.1
CUCM (two Subscriber nodes, Publisher, version 8.6.2.25900-8)
CUCM (up to 1000 users)
CUCM Guest: 2vCPU, 40...
2x UCSC-C220-M3SBE
VMWare ESXi 5.1
CUCM (two Subscriber nodes, Publisher, version 8.6.2.25900-8)
CUCM (up to 1000 users)
CUCM Guest: 2vCPU, 40...
Self-Provisioning is another function that makes CUCM deployment and user management much easier. It helps the user to automatically associate and configure the phone. Let's look into the process of configuring this function. The users already have been imported from Active Directory. Integrating CU...
Why do companies change their logos?
Here are some reasons skipping obvious ones like M&A, change in the name etc: There are a number of reasons, most often brought about by a combination of external cultural changes and shifts along with internal company shifts that now warrant ensuring that ...
Here are some reasons skipping obvious ones like M&A, change in the name etc: There are a number of reasons, most often brought about by a combination of external cultural changes and shifts along with internal company shifts that now warrant ensuring that ...
This article presents a small set of commands for Cisco Voice Operation System (VOS) based servers. These commands help to reveal most problems caused by the platform. Each command comes with a brief description. The most important output data is marked with bold. 1. show status If you need to anal...
Integrating CUCM and Active Directory can make administration much easier. Correct configuration may help you to automate new phone registration in the future. This article will help you to get the most out of using CUCM in a bundle with AD. First of all, you should activate the Cisco DirSync servic...
Integrating Asterisk and CUCM via SIP makes it possible to combine several phone pools or, for instance, to use Asterisk as an IVR (interactive voice response system). This article gives instructions on connecting Asterisk and Cisco Unified Communications Manager through a SIP trunk.
Configuring C...
Configuring C...
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