Part 1 – Prerequisites
Part 2 – the VIS role
Part 3 – CUCM Configuration
The CUCM configuration consists of two parts: creating a trunk to VCS Control and a trunk the VIS. In CUCM proceed to CM Administration->System->Security->SIP Trunk Security Profile, select "Non ...
Part 1 – Prerequisites
Part 2 – the VIS role
Part 3 – CUCM Configuration
You'll need a separate server to setup the VIS role. You can use either a VM or a physical server, depending on how many calls you are planning to handle simultaneously. Launch the setup from the disc image: ...
Part 1 – Prerequisites
Part 2 – the VIS role
Part 3 – CUCM Configuration
This set of articles describes how to integrate Cisco MCU with Skype for Business and make available calls from MCU to S4B users. This is a guest post that we found very useful to our audience. Let's start wi...
Cisco Unified Communications Manager has several native conferencing options. All of them are quite simple, “getting started” implementations. If you need more, you have to switch to one of full-featured conferencing platform described, for example, here, on Cisco’s website. But in this post we’re ...
We suppose our readers don’t need to be told what Cisco Jabber is. This article is about the corporate environment it was introduced to, where it is extremely important to support TelePresence devices, work with VDI, let mobile users stay online, quickly create complicated meetings and conferences...
For the past several years Cisco experimented a lot with its IP phone portfolio. There have been several IP phone series launched after the good old 7900 and some of them only lived for a couple of years. BTW, even in the movies of 2015 Cisco still presents 7900 (not 7800 or 8800) IP phone, check &...
Cisco Unified RTMT (Real-Time Monitoring Tool) is used to monitor various CUCM parameters, Performance Counters, and to collect Traces. Performance Counters contain simple information on the system and devices on the system, such as number of registered phones, number of active calls, number of ava...
Hi, I’m Kirill Basikhin, international key account manager from Aurus. Here, at Aurus, we develop a bundle of applications for Cisco Unified Communications Manager. And, yes, we do use our products, because they help us work faster, smarter and easily. This post is not going to be a promotional one...
Secured Meet-Me conferences
The Meet-Me conferencing functionality is provided by Cisco Unified Communications Manager in such a way that it's enough to dial-in to the conference to join it. Unless you deployed the latest CUCM v11 you can’t secure your Meet-Me conferences. The "Conference&quo...
Employee, for the first time getting Cisco IP Phone, discovers all the delights of the enterprise IP telephony described in numerous articles by Cisco Systems and its partners. Indeed, the high call quality, audio / video conferencing tools and other collaboration services (voice mail, presence ind...
In this article we discuss some issues of the CUCM environment troubleshooting. This time we will consider the aspects of CUCM availability. So, your CUCM responds slowly or doesn’t respond at all. Why?
CUCM does not respond to endpoint requests
When the Primary CUCM slows down or even dies IP...
Page:
1
2
3
4
In this article we’re going to tell you about active call recording configuration for Cisco UCM (CUCM). In a few words, active recording is a more comfortable, flexible, scalable and efficient call recording tool for Cisco devices (with BiB support). “Comparing to what?” you may ask. The answer will...
When using Cisco IP Phones, you may face some problems that can only be solved by a factory reset of the phone. The procedure itself is ridiculously simple.
Reset Cisco IP Phone 7900 series
During the factory reset procedure, the following information will be erased:
CTL (Certificate Trust ...
Work from home is the New Normal for workers around the world. Cisco IP phones are gathering dust in the half-empty offices. Cisco Jabber deployed on remote devices (home PC, personal mobiles etc) and registered with CUCM over MRA (Mobile and Remote Access) through Cisco Expressway - this is how the...
In this article we’ll describe the most important features of Cisco Finesse agent & supervisor workspace. This software was designed to work with the “hearts” of UCCX and UCCE-based contact centers.
Connecting to Extension Mobility
To access Extension Mobility from a phone:
Click Servic...
Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer. Cisco Packet Tracer can...
Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC).
What for?
...
Part 1
Part 2
Part 3
It’s time to make corporate communication services available remotely with no additional efforts like using Cisco Anyconnect and/or creating VPN tunnels. In this article, we’ll tell you how to configure Cisco Expressway server to make videoconferencing work from ...
Part 1
Part 2
Part 3
Certificates
Expressway servers need certificates to communicate with each other. That’s why root and intermediate certificates of the CAs that issued certificates for your servers must be listed as trusted. Proceed to Maintenance menu > Security > Trus...
Part 1
Part 2
Part 3
TURN
TURN stands for Traversal Using Relays around NAT. Basically, it’s a device that is publically accessible from the Internet and can send and receive multimedia. To function properly, it must be accessible for external devices on the Internet as well as f...
Ad Hoc is a widely used conferencing type that can implement trilateral or multilateral conferences. CMS can be used as a conferencing bridge resource. We’re going to use CUCM 11.5SU1 and CMS 2.3.3 for experimental purposes. Please use a proper configuration according to your own environment.
Note...
With pandemic in the picture, the interest in remote working tools has noticeably increased. But, as it turned out, not all tools can provide the required level of security and confidentiality. These features are exactly what Cisco’s communication solutions are aiming at. The company has conducted ...