New posts
 
Part 1

Part 2


Certificates
Expressway servers need certificates to communicate with each other. That’s why root and intermediate certificates of the CAs that issued certificates for your servers must be listed as trusted. Proceed to Maintenance menu > Security > Trust CA certif...
 
Part 1

Part 2

It’s time to make corporate communication services available remotely with no additional efforts like using Cisco Anyconnect and/or creating VPN tunnels. In this article, we’ll tell you how to configure Cisco Expressway server to make videoconferencing work from outside you...
Work from home is the New Normal for workers around the world. Cisco IP phones are gathering dust in the half-empty offices. Cisco Jabber deployed on remote devices (home PC, personal mobiles etc) and registered with CUCM over MRA (Mobile and Remote Access) through Cisco Expressway - this is how the...
In this article we’re going to tell you about active call recording configuration for Cisco UCM (CUCM). In a few words, active recording is a more comfortable, flexible, scalable and efficient call recording tool for Cisco devices (with BiB support). “Comparing to what?” you may ask. The answer will...
When using Cisco IP Phones, you may face some problems that can only be solved by a factory reset of the phone. The procedure itself is ridiculously simple.
Reset Cisco IP Phone 7900 series
During the factory reset procedure, the following information will be erased:

CTL (Certificate Trust ...
 With pandemic in the picture, the interest in remote working tools has noticeably increased. But, as it turned out, not all tools can provide the required level of security and confidentiality. These features are exactly what Cisco’s communication solutions are aiming at. The company has conducted ...
In this article we’ll describe the most important features of Cisco Finesse agent & supervisor workspace. This software was designed to work with the “hearts” of UCCX and UCCE-based contact centers.
Connecting to Extension Mobility
To access Extension Mobility from a phone:

Click Servic...
Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC).
What for?
...
Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer. Cisco Packet Tracer can...
Let me share the experience of moving from Unrestricted to Restricted CUCM version. The reasons for migrating were: a possibility to use Cisco Jabber to transfer files through MRA (Mobile and Remote Access), encryption and other security features, and also a solution for the double ringing signal pr...
Since Cisco Remote Expert Mobile/Cobrowse solution reached its end-of-sale there is no native app adding video channel to a Cisco-based contact center. A great alternative is Aurus RichCall for Cisco UCCX/UCCE, which offers a best-in-class support for Cisco environment. There are 3 points of integra...
 In this article I’ll gather some notes and tricks on Cisco Meeting Server setup.
Cisco Meeting Server Web Client
Web Client makes it possible for persons without any client at all (except for web browser) to join a conference. In a room you can get an invitation link and a PIN to be transferred...
 Cisco Meeting Server is an audio and video conferencing solution. You can join clients from different software products (SIP, Cisco UCM, Skype for Business (Lync), etc.) in a single conference. This article includes some notes based on the results of the work done, with no claim to comprehensivenes...

Part 1

Part 2

Part 3

In the previous part of this article we’ve described the configuration of database, Call Bridge and XMPP clusters, as well as Web Admin service. We have also connected Call Bridge to XMPP and performed the Web Bridge configuration. In this part of the article, ...

Part 1

Part 2

Part 3

In the previous part of this article we’ve discussed the basic configuration and certificate installation process. In this part we’ll continue getting into the details of CMS deployment in a failover cluster.
Database Cluster
You have uploaded all certifica...

Part 1

Part 2

Part 3

 In this article, we’ll go into the details of CMS deployment in a failover cluster.
Theoretics
Basically, there are 3 types of CMS deployment:

Single Combined with all services running on a single server. In most cases, this deployment type is only ap...
Cisco Unified Communications Manager (CUCM) graphic interface has a Disaster Recovery System (DRS) for backup creation and system restore. But sometimes GUI is unavailable, for example, because of network problems. In this case, backup and restore can be performed via CLI. In this article, we’ll tel...
This post is to list some of the gaps of Cisco Meeting Server highlighted by our customers migrating from Cisco TelePresence Server to Meeting Server and partners who deploy Cisco videoconferencing solutions.  1) UI to configure users and spacesAs you know most of the configuration options are only ...

Part 1

Part 2

Part 3

  The last part is about SIP trunking, сonference bridge, route patterns and users.
SIP trunk security profile
Now create a SIP trunk security profile. If the calls won’t be encrypted, select the values specified below. Enter Call Bridge certificate CN (you...

Part 1

Part 2

Part 3

 Part 2 explains call settings, Incoming and Outbound calls configuration, spaces and CUCM certificates
Basic Call Settings Configuration
Proceed to Configuration > Call settings and set the values as given below:  
Incoming Call Handling Configuration ...

Part 1

Part 2

Part 3

 The first part covers network settings, CMS License and Certificates, Call Bridge, Web admin, XMPP, Web Bridge. This article is about CMS (Cisco Meeting Server) and its integration with CUCM (Cisco Unified Communications Manager). Suppose that CMS and CUCM hav...
 
1. Cisco Jabber transforms to Teams.
With Cisco Jabber 12.7 release Cisco announced the "Modern Design view" which mirrors the look and feel of Webex Teams user interface. They say the strategy is to unify its collaboration portfolio to simplify the experience for users and IT adminis...
Some SIP providers prefer to work with INVITE field, while CISCO CUBE traditionally works with From: and To: fields. Let’s take MSN provider as an example. An incoming call header looks like this:  In this case, login is 48879800, and it is contained in INVITE field only. Cisco translation-profile a...
Command Line Recovery Hello! In a recent article we have shown you how to create a backup for Cisco Unified Communications Manager (CUCM) using Disaster Recovery System (DRS). Today we'll discuss backup and recovery in command line interface (CLI) that can be used when it’s impossible to use graphic...
If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. These requests can use any information provided by the caller, or the caller’s number, etc. It’s very important to create a reasonable initial script de...
Page: 1 2 3 4
About the Blog

This is where Aurus engineers share their expertise in Cisco Collaboration and Contact Center solutions.

Recent comments
Our Friends

CCIE Collaboration & Voice - a blog by David Holman about voice & collaboration products and certifications: CCNA Voice, CCNP Voice, CCIE Voice and CCIE Collaboration.

CCIE Blogger - Blog for All CCIE Tracks.

CCIE Bootcamps by cciehome.com - your best bet for earning your Cisco certification.

Cisco Voice Blog - a blog for Cisco VoIP technologies and features.

CCIE Voice Blog - not all those who wander are lost.

CCIE Collaboration Blog - a blog about CCIE Collaboration lab exam preparation and experience from studying.

Tag cloud