Since Cisco Remote Expert Mobile/Cobrowse solution reached its end-of-sale there is no native app adding video channel to a Cisco-based contact center. A great alternative is Aurus RichCall for Cisco UCCX/UCCE, which offers a best-in-class support for Cisco environment. There are 3 points of integration - Cisco UCM, Cisco UCCX and Cisco Finesse. Here is the call flow explaining how we achieved that. 1. A customer initiates an online call Customer uses a widget embedded into a website. 2. RichCall...
23.10.2020 16:12:53

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