UCCX is possibly the only commercial call center platform that never makes you say “sorry, this is technically not feasible”. But it also has its disadvantages. One of them is the caller’s number. Instead of the caller’s phone number, a call center phone gets the number of the CTI port that accepted the call. Actually, this behavior is correct: a call in a queue is placed on hold. As soon as an operator connects, the call is forwarded from the CTI port to the operator’s phone. When the operator picks...
15.02.2018 15:38:23

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