When we call almost any company, we usually can hear a sweet (or not so sweet) voice naming the company we have reached and asking us to perform certain actions. That means we’ve reached an automated attendant. An auto attendant (AA) usually is the simplest form of Interactive Voice Response (IVR) system that allows you to enter the extension number, leave a voice message, send a fax, or connect to a secretary. In this article I'd like to introduce you to the possible implementations of an auto attendant...

... rich search and filter tools; call recording rules (for example, recording only external calls); IP phone user interface to search and play the call recording; playing the recording into the current phone call; and much more. Attendant Console Cisco actively promotes Cisco Jabber, the enterprise collaboration tool. At the same time, some business units need a wider range of call control features including specific ones, for example: top manager assistants need to monitor ...