... integration and requests to database. These requests can use any information provided by the caller, or the caller’s number, etc. It’s very important to create a reasonable initial script design and to take the server load into account. Big and heavy scripts with many database handles increase the load greatly. If the DB is on a remote server and there is a net lag, it may influence your business and the calling client's loyalty. CISCO UNIFIED CCX SCRIPT EDITOR Review There is a special tool ...