... devices (home PC, personal mobiles etc) and registered with CUCM over MRA (Mobile and Remote Access) through Cisco Expressway - this is how the typical Cisco voice infra looks like these days. But what about call recording and agent coaching features (silent monitoring and whispering)? In this article we'll let you know the software versions you need to get this working, various limitations of these features in the MRA mode and some best practices. If you're going to support remote ...