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The new “UCCX” edition of Aurus Outbound extends the feature set of the Cisco UCCX dialer
The new release of Aurus Outbound supports the “UCCX” edition that is licensed separately.
Contact Center Screen Recording is the new feature of Aurus PhoneUP app bundle for Cisco UCM
The “Record” application of the PhoneUP bundle provides the screen recording feature to be used in UCCX/UCCE-based contact centers.
Aurus RichCall 2.3 supports secure co-browsing sessions
The new "co-browsing" feature of Aurus RichCall allows agent to see the client's browser and navigate him through the website using the visual "pointer".
Aurus PhoneUP 3.11 - the new version is integrated with Aurus Outbound to automate the employees notifications
The new features of the "Paging" module of PhoneUP 3.11 and its PhoneUP integration with Aurus Outbound provide an opportunity of guaranteed mass notifications to employees.