Feature list

Aurus Outbound integrates with any IP PBX by SIP.

Contact Management

  • admin interface allows to configure the integration with any data source
  • contacts may be imported manually or automatically at the campaign start
  • the manager's interface provides comprehensive contact filtering and list management tools
  • the phone numbers are normalized when importing from CRM
  • the structure of each contact list can be configured individually
  • the CRM connector can be configured to import any useful data from CRM

Campaign Strategy Management

  • multiple calling numbers
  • contacts priority management
  • calling time management
  • scheduled campaigns
  • campaign auto-start by triggering from CRM

Dialing Modes

  • Voice Drop with TTS
  • Power IVR
  • Predictive
  • Progressive
  • SMS

Reporting

  • campaign real-time monitoring
  • historical reports
  • sending reports by email

Server Requirements

Aurus Outbound Server:

  • OS: Windows Server 2012 R2; Windows Server 2008 R2
  • virtual environment is supported,
  • min requirements: CPU DualCore 2Ghz, RAM 4Gb, HDD 10G.