You can embed RichCall into your existing self-service kiosks. When a kiosk user needs assistance, he/she simply pushes a “Live Help” button to video call a contact center.
For example you can equip your wayfinding or ticketing kiosks with a video call option to allow clients connect with the live expert.
A live expert station in a store connects shoppers with remote experts who help configure a complex product and print the specification. The sales guy receiving the call also can see the kiosk screen to understand better the context of the customer issue.
RichCall-powered kiosk can be equipped with printer and scanner controlled remotely by an expert.
Video kiosks will help expand the geography of your company presence and reduce queues at sales offices during peak hours due to additional virtual service desks.
A live expert station in a store connects shoppers with remote experts who help configure a complex product and print the specification. The sales guy receiving the call also can see the kiosk screen to understand better the context of the customer issue.
RichCall-powered kiosk can be equipped with printer and scanner controlled remotely by an expert.
Video kiosks will help expand the geography of your company presence and reduce queues at sales offices during peak hours due to additional virtual service desks.