Video Chat Channel for Contact Centers

live customer support with co-browsing and app sharing

best in class integration with contact center software

mobile SDK and video kiosk edition

omni-channel compliance

on-premise and cloud deployment

Extension for Cisco TelePresence

advanced scheduling tools

customizable booking workflow

conference control interface

conference bridge resources management

Cisco MCU and Cisco Conductor/TP server support

Complete Outbound Solution

list and contact management

campaign strategy management

intelligent predictive mode

SMS and email campaigns

special "UCCX" edition for Cisco UCCX

Aurus is a Cisco Solution Partner developing the applications that extend the functionality of Cisco Collaboration and Contact Center products...

Co-browsing in a contact center - just the way it should be

The client just needs to push one button
to share his browser with the agent.

No downloads.
Controlled by the client.
Completely secure.

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