live customer support with co-browsing and app sharing
best in class integration with contact center software
mobile SDK and video kiosk edition
on-premise and cloud deployment
advanced scheduling tools
customizable booking workflow
conference control interface
conference bridge resources management
Cisco MCU and Cisco Conductor/TP server support
list and contact management
campaign strategy management
intelligent predictive mode
SMS and email campaigns
special "UCCX" edition for Cisco UCCX
Aurus is a Cisco Solution Partner developing the applications that extend the functionality of Cisco Collaboration and Contact Center products...
Co-browsing in a contact center - just the way it should be
The client just needs to push one button
to share his browser with the agent.
Controlled by the client.
Learn more »
The new release of Aurus Outbound supports the “UCCX” edition that is licensed separately.
After 2 years of selling the on-premise RichCall software we have launched the development of the new major version that will...
The “Record” application of the PhoneUP bundle provides the screen recording feature to be used in UCCX/UCCE-based contact ce...
«Yes we are using the call record for some users. The product is up to the mark and end user is happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»
Voice Engineer of King Abdul Aziz Foundation, Murabah, Riyadh
«We are satisfied with both the records quality and the PhoneUP efficiency. It gives a handy way to access the PhoneUP functions right from an IP phone: to activate call recording, to find the required call record in the record archive and t...»
Deputy Director of Technology and Telecommunications Department of the Vologda affiliated branch of «Sberbank Russia»
«It is widely known among specialists in IP communications that Cisco IP phones can display an external data... After we have examined and tested the Aurus XML services directly in our infrastructure, we decided to implement them in our busi...»
Director of Department of Automation, MIS and Communications of «Gazprom Burenie»
«The PhoneUP functionality covers almost all everyday demands of our employees. The ‘quick contact search’ option makes phone communications much more handy. Besides, I’d like to mention the possibility to set auto contact importing from the...»
Director of IT Department of Skolkovo Foundation
«Possibilities of the Aurus solution exceed our initial requirements. At present we plan to expand the field of its application. Aurus provided us with the detailed information about their software, with training videos, and with timely cons...»
Director of IT Infrastructure Department
«...it is very important to record such conferences for future analysis. Besides, business consultants plan to use the PhoneUP ‘Record’ module while conducting phone polling of our employees. Call recording will ensure that no important mome...»
IT director of Russian branch of international virtualization technology company «Parallels»
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»
Igor Beketov ,
Head of Contact Center
«The PhoneUP ‘Directory’ module not only simplified phone communications between our employees but started saving time of our network engineers by automating the task of phone directory maintenance as well.»
Network Service Engineer