Have you already seen the 2016 Global Contact Centre Benchmarking Report Summary by Dimension Data? Almost a third of contact centers plan to deploy the "Video Chat" channel within 1 year. I'll put my comments on this figure in the next post, but in this one I want to talk about the terminology. The thought I want to share today is this – the "Video Chat" is the completely ...
29.06.2016 16:29:28

Sorted by relevance | Sort by date