The module contains a set of connectors for integration with external sources – AD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL DBMS. By configuring integration, you can provide automatic import of clients according to a specified schedule.
The Directory module provides employees with a complete and always up-to-date enterprise phone directory.
NEW: thanks to the optional "Universal Caller ID" extension even non-Cisco IP phones will display the Caller ID.
Cisco IP Phone Interface
During incoming calls you receive detailed information about the calling party – name of employee, employee's position in the company, company affiliate and employee's photo.
Caller ID works for external calls as well, for example, displaying a company (or client) name, city, etc.
Supports all types of Cisco IP phones.
Missed Calls Notifications
After returning to your work place, you will see a list of missed calls on your Cisco IP phone. The list includes employees' names or company names of the callers.
You can also receive missed call notifications via email.
If all phone calls were transferred to mobile phone in your absence, then after unanswered call from the office you will receive SMS containing full name of employee or client, who called you.
Cisco Jabber Interface
The "Directory" module enables you to search not just employees, but other contacts stored in enterprise databases via Cisco Jabber. During incoming calls Cisco Jabber shows you caller ID.
For example, you can integrate the "Directory" module with enterprise CRM. In this case, as soon as a new client profile is stored in CRM, his phone numbers are automatically stored in the phone directory and you can find him in Cisco Jabber. Also, Cisco Jabber shows you the client name during an incoming call.
The "Directory" module is also useful in heterogeneous communication networks - every call from remote site will be supplemented with Caller ID regardless of the remote site PBX.
Caller ID feature for Cisco 3905 any 3rd party SIP phones
Use the "Universal Caller ID" extension (requires Cisco UCM 9+) to display Caller ID on Cisco 3905 and other SIP phones, even registered to
Directories may contain external numbers with DTMF extensions. Just by a single click, you call directly to the required external contact - the system dials the general phone number, waits until a connection is established with IVR and then dials the internal number of your contact.
DTMF support is useful for contact centers too. For example, a contact is kept in CRM as "7 (499) 123 45-67 ext. 1234". It's enough for an agent to click this number to connect this contact - the "Directory" module will transform this number according the rules and dial it automatically.
Auto Redialing to External Phone Numbers
Auto redialing to external phone numbers saves your time – if a party you are calling is busy, you activate the "Auto redial" option just by clicking one button on your IP phone.
PhoneUP Agent tool for PC provides your employees with Caller ID feature and quick access to the enterprise directory.
You can search for the contact on the Cisco IP phone, in Cisco Jabber, or in PhoneUP Agent. To make the search process more convenient the module offers the following options: search by any contact attributes (last name, company name, department name), manage "favorite contacts", manage your personal phonebook.
Use Auto redial to save time otherwise spent on calling to a busy party. By clicking Auto redial you choose a number of dialing attempts and get back to your work. The system will perform several dialing attempts automatically.
Along with the incoming call (both internal and external) you’ll get detailed Caller ID Info on your Cisco IP phone display. Also, information about the calling party is displayed on the PC when an employee uses Cisco Jabber or PhoneUP Agent.
An employee can manage his personal directory manually or he can integrate it with MS Outlook.
In addition to phone numbers, the missed calls list contains contacts last names and/or company names. Also, you can view the call history there.
Directories may contain external numbers with DTMF extensions. This way, just by a single click, you call directly to the required contact without connecting to office reception. The system dials the general phone number, waits until a connection is established with IVR and then dials the internal number of your contact.
The adjustable structure of phone directories maximizes the convenience of their usage and allows for the storage of contact information which was required by users. For example, an employee directory may contain not only the full name of a contact, but also the department name, branch, mobile/home phone number, etc. And clients phone book – client name, city, contract number, etc.
You can provide different levels of access to different groups of employees – for example, for regular employees only information about their colleagues will be available while employees from the sales department will be able to access the clients phone book.