Aurus Blog

This blog is to share our expertise in Cisco UCM, UCCX/UCCE and Cisco Telepresence.

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Implementing Unified Enterprise Directory in Heterogeneous UC Environment

Despite the fact that PhoneUP is designed for Cisco UCM its “Directory” module can be used to provide the unified enterprise phone directory with Caller ID support in heterogeneous multivendor communication infrastructure.

Here is the case study.

The holding with 15+ companies has a multivendor enterprise communications network with IP PBXs of different vendors (Cisco UCM, CME, Siemens, Asterisk etc) connected with SIP trunks:

Managing 15+ local directories were too labour-intensive and did not provide the unified contacts directory available for every employee of the holding.

The solution implemented includes:

  • Cisco Unified Communication Manager which proxies all the calls of the communications network;
  • PhoneUP “Directory” app integrated with new CUCM and all sources of employee details.

So, what are the benefits achieved?

1. Unified always up to date enterprise directory available for everyone.
PhoneUP Directory is synchronized with the employee database of each company. A set of built-in connectors allowed to integrate it with various datasources like AD, CUCM, HR software etc. The public web-interface is available for any employee and provides sort/filter/group features for fast contact search.

2. Caller ID for any IP endpoint.
Integrated with CUCM PhoneUP Directory supplements each call with the Caller ID string which is displayed on any SIP-endpoint with no matter to IP PBX that receives the call.

If you want to know more tech details about the project, contact us and we’ll share our experience with you.