Our company
Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.
Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.
1000+
deployments all over the globe
40+
employees operating globally with local representatives in UAE, USA and India
40000
endpoints being recorded is the largest project
13 years
years of expertise in the enterprise collaboration space
Portfolio
Call Recording and
Contact Center Quality Management
Contact Center Quality Management
Call recording
Screen recording and agent desktop analytics
Live monitoring and whisper coaching
Quality management
Speech analytics
Screen recording and agent desktop analytics
Live monitoring and whisper coaching
Quality management
Speech analytics
Live Video Channel
for Visual CX
for Visual CX
Live video assistance for a website
Online video showroom
Visual support
Video kiosk
Online video showroom
Visual support
Video kiosk
Outbound
Dialer
Dialer
Mass employee notification
Customer proactive engagement
Customer proactive engagement
Add-Ins for Cisco
Meeting Server
Meeting Server
Advanced meeting scheduler
Live meeting streaming
Recordings portal
Conference control tool
Live meeting streaming
Recordings portal
Conference control tool
App Bundle
for Cisco UCM
for Cisco UCM
Enterprise Directory and Caller ID
Attendant and Operator Console
Text and Audio Paging
Phone Lock and EM SSO
Cisco Phone App Designer
Attendant and Operator Console
Text and Audio Paging
Phone Lock and EM SSO
Cisco Phone App Designer
Clients and partners
More than 1000+ clients and 100+ partners over the globe.
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Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»
«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»
«Yes we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»