Aurus - enterprise collaboration smart and secure

PHONEUP

Call recording
and quality management tools

- Call recording
- Screen recording
- Live monitoring and whisper coaching
- Speech analytics

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RICHCALL

Live video calling
for a contact center

- Live video chat for a website
- Online video showroom
- Visual support
- Video kiosk

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OUTBOUND

Outbound dialer

- Mass employee notification
- Customer proactive engagement
- Outbound calling, email and SMS
- Advanced reporting and analytics

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CMS+

Cisco Meeting Server
software extensions

- Advanced meeting scheduler
- Live meeting streaming
- Recordings portal
- Conference control tool

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PhoneUP Apps

Enrich your Cisco UCM with 6 apps
bundled in a single software

FREE promo-bundle
1000+ clients worldwide
Designed for Cisco Collaboration

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Featured solutions

Сall recording for on-premise and cloud communications

Deployed on your servers PhoneUP provides call recording for both on-premise PBX and cloud communications.

Active and passive recording are supported. Tested with leading PBX and SIPREC-enabled SBC.

Сall recording for on-premise and cloud communications

Live video option for a contact center

Embed a live video chat into your website and offer a live showroon to visitors.

Enrich your support calls with video streaming to see what customer sees.

Live monitoring and whisper coaching

Monitor the calls of your agents live and guide them in real-time without customer hearing.

Exclusively for Cisco-powered contact centers.

Mass employee notifications

Communicate vital information to employee groups via outbound phone calls, SMS and emails.

Contact center quality management

Evaluate and assess your customer interactions.

- call and screen recording
- agent desktop analytics
- speech analytics
- call evaluation and AQM

Integrated with leading contact center platforms.

Clients

United Arab Emirates Ministry of foreign affairs

Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.

Erlan Abdykayev

Director of Project Manegment Dept

«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»

Igor Beketov

Head of Contact Center

«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»

Stephane Plante

Telecom Specialist & Software Developer of Toyo Tire Canada Inc.

«Yes we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»

Rasheed Ahmed

Voice Engineer of King Abdul Aziz Foundation, Murabah, Riyadh

Newsfeed

Release

20.02.2025

PhoneUP 5.5 with Voice Transcription module

Release

22.10.2024

PhoneUP 5.4: integration with Zoom Phone and media encryption

Release

14.06.2024

PhoneUP 5.3: new features & integrations

Release

09.04.2024

PhoneUP 5.2: new release 2024

About Aurus

Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.

Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.

1000+

deployments all over the globe

40+

employees operating globally with local representatives in UAE, USA and India

40000

endpoints being recorded is the largest project

13 years

years of expertise in the enterprise collaboration space