PHONEUP
Call recording
and quality management tools
and quality management tools
- Call recording
- Screen recording
- Live monitoring and whisper coaching
- Speech analytics
- Screen recording
- Live monitoring and whisper coaching
- Speech analytics
OUTBOUND
Outbound dialer
- Mass employee notification
- Customer proactive engagement
- Outbound calling, email and SMS
- Advanced reporting and analytics
- Customer proactive engagement
- Outbound calling, email and SMS
- Advanced reporting and analytics
CMS+
Cisco Meeting Server
software extensions
software extensions
- Advanced meeting scheduler
- Live meeting streaming
- Recordings portal
- Conference control tool
- Live meeting streaming
- Recordings portal
- Conference control tool
PhoneUP Apps
Enrich your Cisco UCM with 6 apps
bundled in a single software
bundled in a single software
FREE promo-bundle
1000+ clients worldwide
Designed for Cisco Collaboration
1000+ clients worldwide
Designed for Cisco Collaboration
Featured solutions
Сall recording for on-premise and cloud communications
Deployed on your servers PhoneUP provides call recording for both on-premise PBX and cloud communications.
Active and passive recording are supported. Tested with leading PBX and SIPREC-enabled SBC.
Read more
Live video option for a contact center
Embed a live video chat into your website and offer a live showroon to visitors.
Enrich your support calls with video streaming to see what customer sees.
Read more
Live monitoring and whisper coaching
Monitor the calls of your agents live and guide them in real-time without customer hearing.
Exclusively for Cisco-powered contact centers.
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Mass employee notifications
Communicate vital information to employee groups via outbound phone calls, SMS and emails.
Read more
Contact center quality management
Evaluate and assess your customer interactions.
- - call and screen recording
- - agent desktop analytics
- - speech analytics
- - call evaluation and AQM
Integrated with leading contact center platforms.
Read more
Clients
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Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients...»
«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»
«Yes we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»
About Aurus
Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.
Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.
1000+
deployments all over the globe
40+
employees operating globally with local representatives in UAE, USA and India
40000
endpoints being recorded is the largest project
13 years
years of expertise in the enterprise collaboration spaceCases
PhoneUP Improving patient care: call recording in the healthcare industry
PhoneUP Call Recording application is used to record daily conversations with patients and manufacturers of medications.
Richcall 11880 - German contact center uses RichCall to improve support of at-home agents
RichCall allows the support staff to resolve at-home agent issues when the remote connection is not available.
Richcall HCSB Video Banking
HCSB virtual branches powered by RichCall allow new clients to open accounts and subscribe to the Bank services remotely.
Richcall Optima Bank Video Banking
OAO Optima Bank is the number one bank in Kyrgyzstan, currently serving more than 330,000 clients, with more than 1,300 employees, in 58 branches, all over the country.
Connect Professional attendant console for a leading bank's Cisco Collaboration environment
Discover how a leading bank enhanced its Cisco Collaboration environment with Aurus Connect, enabling instant contact search, faster call handling, and a more efficient communication workflow for executives and executive assistants.
Richcall 11880 - German contact center uses RichCall to improve support of at-home agents
RichCall allows the support staff to resolve at-home agent issues when the remote connection is not available.
Richcall HCSB Video Banking
HCSB virtual branches powered by RichCall allow new clients to open accounts and subscribe to the Bank services remotely.
Richcall Optima Bank Video Banking
OAO Optima Bank is the number one bank in Kyrgyzstan, currently serving more than 330,000 clients, with more than 1,300 employees, in 58 branches, all over the country.
Connect Professional attendant console for a leading bank's Cisco Collaboration environment
Discover how a leading bank enhanced its Cisco Collaboration environment with Aurus Connect, enabling instant contact search, faster call handling, and a more efficient communication workflow for executives and executive assistants.
Richcall Self-service kiosks with live video assistant
Belarusian Railway embedded video assistant into self-service kiosks deployed over the railway stations.
Richcall 11880 - German contact center uses RichCall to improve support of at-home agents
RichCall allows the support staff to resolve at-home agent issues when the remote connection is not available.
Richcall HCSB Video Banking
HCSB virtual branches powered by RichCall allow new clients to open accounts and subscribe to the Bank services remotely.
Richcall Optima Bank Video Banking
OAO Optima Bank is the number one bank in Kyrgyzstan, currently serving more than 330,000 clients, with more than 1,300 employees, in 58 branches, all over the country.
Richcall 11880 - German contact center uses RichCall to improve support of at-home agents
RichCall allows the support staff to resolve at-home agent issues when the remote connection is not available.
Richcall HCSB Video Banking
HCSB virtual branches powered by RichCall allow new clients to open accounts and subscribe to the Bank services remotely.
Richcall Optima Bank Video Banking
OAO Optima Bank is the number one bank in Kyrgyzstan, currently serving more than 330,000 clients, with more than 1,300 employees, in 58 branches, all over the country.
