enterprise directory and Caller ID popup
call recording and screen capture with UCCX integration
text and audio paging including live audio broadcasts
attendant console with context-aware call dispatching
phone lock with AD integration
meeting streaming server
user and space profiler
click-to-call, click-to-video and co-browsing
mobile camera sharing for sales and support
online video sales and virtual showrooms
HD video and live assistant for self-service kiosks
integration with Cisco UCM, UCCX/UCCE and Finesse
list and contact management
campaign strategy management
intelligent predictive mode
SMS and email campaigns
special "UCCX" edition for Cisco UCCX
Aurus is a Cisco Solution Partner developing the applications that extend the functionality of Cisco Collaboration and Contact Center products...
March 2020 - New RichCall 3.8 with tons of great new features
The new release of Aurus CMS+ provides secure web-access to recordings made by Cisco Meeting Server.
Spoiler Alert: at GITEX 2019 we're going to unveil new releases not announced yet.
«Yes we are using the call record for some users. The product is up to the mark and end user is happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»
Rasheed Ahmed, 
«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»
Stephane Plante, 
«German BPO contact center "11880 Solutions AG" has successfully deployed RichCall, a remote video support solution. The new tool allows 11880's engineers to use live video when supporting the software used by remote agents.»
«...it is very important to record such conferences for future analysis. Besides, business consultants plan to use the PhoneUP ‘Record’ module while conducting phone polling of our employees. Call recording will ensure that no important mome...»
Anatoliy Orekhovskiy, 
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»
Igor Beketov , 
«The PhoneUP ‘Directory’ module not only simplified phone communications between our employees but started saving time of our network engineers by automating the task of phone directory maintenance as well.»
Anton Dubrov, 
«It is widely known among specialists in IP communications that Cisco IP phones can display an external data... After we have examined and tested the Aurus XML services directly in our infrastructure, we decided to implement them in our busi...»
Alexander Belkin, 
«We are satisfied with both the records quality and the PhoneUP efficiency. It gives a handy way to access the PhoneUP functions right from an IP phone: to activate call recording, to find the required call record in the record archive and t...»
Vladimir Fadeev, 
«The PhoneUP functionality covers almost all everyday demands of our employees. The ‘quick contact search’ option makes phone communications much more handy. Besides, I’d like to mention the possibility to set auto contact importing from the...»
Mikhail Berman, 
«Possibilities of the Aurus solution exceed our initial requirements. At present we plan to expand the field of its application. Aurus provided us with the detailed information about their software, with training videos, and with timely cons...»
Aleksander Bahantsov,