video sales and live stream shopping
visual support with mobile camera sharing
video kiosk and video call for self-service kiosks
call-to-videochat escalation on-the-fly
integration with Cisco UCM, UCCX/UCCE and Finesse
list and contact management
campaign strategy management
intelligent predictive mode
SMS and email campaigns
special "UCCX" edition for Cisco UCCX
Live meeting streaming module is the most significant novelty of Aurus CMS+ 1.7 release.
The call recording module of new PhoneUP 4.14 is updated with new great features.
PhoneUP solution has successfully passed the IVT requirements by Cisco and is now a Cisco Compatible Solution.
«Yes we are using the call record for some users. The product is up to the mark and end user is happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»
Voice Engineer of King Abdul Aziz Foundation, Murabah, Riyadh
«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»
Telecom Specialist & Software Developer of Toyo Tire Canada Inc.
- «German BPO contact center "11880 Solutions AG" has successfully deployed RichCall, a remote video support solution. The new tool allows 11880's engineers to use live video when supporting the software used by remote agents.»
«...it is very important to record such conferences for future analysis. Besides, business consultants plan to use the PhoneUP ‘Record’ module while conducting phone polling of our employees. Call recording will ensure that no important ...»
IT director of Russian branch of international virtualization technology company «Parallels»
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»
Igor Beketov ,
Head of Contact Center
«The PhoneUP ‘Directory’ module not only simplified phone communications between our employees but started saving time of our network engineers by automating the task of phone directory maintenance as well.»
Network Service Engineer
«It is widely known among specialists in IP communications that Cisco IP phones can display an external data... After we have examined and tested the Aurus XML services directly in our infrastructure, we decided to implement them in our busi...»
Director of Department of Automation, MIS and Communications of «Gazprom Burenie»
«We are satisfied with both the records quality and the PhoneUP efficiency. It gives a handy way to access the PhoneUP functions right from an IP phone: to activate call recording, to find the required call record in the record archive and t...»
Deputy Director of Technology and Telecommunications Department of the Vologda affiliated branch of «Sberbank Russia»
«The PhoneUP functionality covers almost all everyday demands of our employees. The ‘quick contact search’ option makes phone communications much more handy. Besides, I’d like to mention the possibility to set auto contact importing fr...»
Director of IT Department of Skolkovo Foundation
«Possibilities of the Aurus solution exceed our initial requirements. At present we plan to expand the field of its application. Aurus provided us with the detailed information about their software, with training videos, and with timely cons...»
Director of IT Infrastructure Department