Click-to-call, click-to-video and co-browsing for your customers
- Click-to-call with co-browsing and web-collaboration
- Start a co-browsing session on the fly during a regular phone call
- Video calls and web-collaboration with online shoppers
Live Video Expert Software for Cisco UCCX/UCCE
RichCall helps you to sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, mobile app or video kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with an agent featuring co-browsing, screen sharing and other web-collaboration tools.
Developed by a registered Cisco Solution Partner
RichCall is available on the Cisco Marketplace and is a great replacement for Cisco Remote Expert Mobile reached its End-of-Life.
Click-to-call, click-to-video and co-browsing for your customers
Mobile camera sharing for sales and support
- Live stream shopping through mobile camera
- Live video for customer support
- Visual support for field service technicians
Video communications for kiosks
- Remote expert help with HD video and content sharing
- Live video assistant for self-service kiosks
Integration with Cisco UCCX / UCCE
RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE.
- RichCall utilizes existing UCCX/UCCE queues, routing rules and skill groups allowing your agents working in blended mode;
- the agent webapp integrates with Cisco Finesse, including SSO;
- all RichCall sessions are in Cisco Unified CCX Historical Reports and Cisco Unified Intelligence Center reporting applications;
- voice is recorded by your existing call recording app;
- visual IVR puts the call directly into the proper queue.
