RichCall helps you to sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, mobile app, kiosk or digital signage device, RichCall allows customers to establish an HD video session with an agent featuring co-browsing, screen sharing and other web-collaboration tools.
Video Sales
Video chat on a website
Live stream shopping
A "Live Expert" button on your website allows an online shopper to connect with your sales rep who shares product images and docs to sell better.
To show a product live an expert transfers a current videocall to his mobile and shares the back camera with the client.
Video Support
Live visual support for customers
Video support for field service
To show the issue details a client connects with a customer service rep and shares his mobile camera.
When facing technically complex issue a field engineer makes a video call to a remote expert and shows the equipment.
Video Kiosk
In-store video kiosks
Live video expert for self-service kiosks
HD video calling delivers an in-person experience while scanner and printer allow parties to exchange docs.
Embed videocall into your existing self-service kiosks to offer its users a live video assistance option.
Perfect for Cisco
Developed by a registered Cisco solution partner, RichCall is available on the Cisco Marketplace.
RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE:
a gadget for Cisco Finesse to provide agents with a single desktop experience;
integration with UCCX/UCCE queues, routing rules and skill groups to simplify administration;
Historical Reports and CUIC support to include video calls into the general contact center statistics.