Collaborate with your clients online:
- Click-to-call and click-to-video with co-browsing and app sharing
- Start a co-browsing session on the fly during a regular phone call
- Video calls and web-collaboration with online shoppers
RichCall helps you to sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, mobile app or video kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with an agent featuring co-browsing, screen sharing and other web-collaboration tools.
Developed by a registered Cisco solution partner, RichCall is available on the Cisco Marketplace. The solution is a great replacement for Cisco Remote Expert Mobile which reached its End-of-Life.
Mobile camera sharing option for sales and support:
- Live video for customer support - an agent will see the incident details
- Live stream shopping - a sales rep shares his mobile camera to show the product live
- Visual support for field force - videocall with remote expert
- Remote expert help with HD video and content sharing
- Live video assistant for self-service kiosks
RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE.
- RichCall utilizes existing UCCX/UCCE queues, routing rules and skill groups allowing your agents working in blended mode;
- the agent webapp integrates with Cisco Finesse, including SSO;
- all RichCall sessions are in Cisco Unified CCX Historical Reports and Cisco Unified Intelligence Center reporting applications;
- voice is recorded by your existing call recording app;
- visual IVR puts the call directly into the proper queue.
