To offer a live video chat option to your clients you embed a "Video Call" button into your website. When a website visitor needs any assistance he/she pushes a button and connects to your contact center with a secure HD video call. No downloads required. To assist the client better and faster a customer rep uses a set of web-collaboration features:
- text chat to share images and docs;
- co-browsing to guide the client through a website;
- screen sharing to co-work on the docs and apps;
The whole interaction is encrypted and is recorded on the company server.
transaction value
call resolution
Show your products to customers live without visiting the store/exhibition center.
When shopping online the client pushes the Live Demo button and connects with an agent. The agent transfers the video call to a mobile device and uses its back camera to show the product live.
If a buyer is ready to place an order immediately, the sales guy switches the session to a PC and completes the purchase.
the product with their own eyes
conversion rate
You can embed RichCall into your existing self-service kiosks. When a kiosk user needs assistance, he/she simply pushes a “Live Help” button to video call a contact center.
For example you can equip your wayfinding or ticketing kiosks with a video call option to allow clients connect with the live expert.
A live expert station in a store connects shoppers with remote experts who help configure a complex product and print the specification. The sales guy receiving the call also can see the kiosk screen to understand better the context of the customer issue.
RichCall-powered kiosk can be equipped with printer and scanner controlled remotely by an expert.
Video kiosks will help expand the geography of your company presence and reduce queues at sales offices during peak hours due to additional virtual service desks.
- no downloads
- ability to video call from a website or any application
- desktop and mobile browsers supported
- UI branding, built-in queue functionality
- configurable pre-call questions to collect contact info
- text chat
- co-browsing
- screen & app sharing
- capturing pictures from the client’s video stream
- annotation on photos and screenshots
- interaction recording
- collaboration feature-set is configurable for different agent groups
- role-based access management (admin/supervisor/agent)
- storage encryption
- embedded queues
- call routing
- interaction recording
- contextual data support
- customer satisfaction metric supported (CSAT, NPS)
- webapp which may be optionally embedded into 3rd party software (contact center agent desktop or help desk software)
- desktop (Windows/Linux) and mobile app
- when interacting with the client an agent can switch between devices on the fly
- agent statuses Ready/Not Ready
- channel-based licensing model
- unlimited agent accounts
- unlimited widgets to embed into multiple websites
- unlimited number of sessions
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Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.
Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.