RichCall helps you to sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, mobile app, kiosk or digital signage device, RichCall allows customers to establish an HD video session with an agent featuring co-browsing, screen sharing and other web-collaboration tools.
Video chat on a website
Live stream shopping
A "Live Expert" button on your website allows an online shopper to connect with your sales rep who shares product images and docs to sell better.
To show a product live an expert transfers a current videocall to his mobile and shares the back camera with the client.
Live visual support for customers
Video support for field service
To show the issue details a client connects with a customer service rep and shares his mobile camera.
When facing technically complex issue a field engineer makes a video call to a remote expert and shows the equipment.
In-store video kiosks
Live video expert for self-service kiosks
HD video calling delivers an in-person experience while scanner and printer allow parties to exchange docs.
Embed videocall into your existing self-service kiosks to offer its users a live video assistance option.
Perfect for Cisco
Developed by a registered Cisco solution partner, RichCall is available on the Cisco Marketplace.
RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE:
a gadget for Cisco Finesse to provide agents with a single desktop experience;
integration with UCCX/UCCE queues, routing rules and skill groups to simplify administration;
Historical Reports and CUIC support to include video calls into the general contact center statistics.
Sinze 2018 House Construction Savings Bank partners with Aurus to offer visual support service powered by RichCall.