Use case 1: Visual customer support with web-collaboration
Add click-to-call to your website and enrich voice calls with co-browsing, app sharing and chat.
Turn your customer phone calls into collaborative sessions on the fly.
Customer collaboration platform
RichCall provides your customers with a one-touch live support option. Integrated into your website, mobile app or video kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with an agent featuring co-browsing, app sharing and other web-collaboration tools.
Use case 1: Visual customer support with web-collaboration
Use case 2: Online video sales and virtual showrooms
Pitch your products online like you're in the same room with your customer.
Showcase your products via live HD video. Send images and docs.
Use case 3: Remote video support with mobile camera sharing
Let remote expert see the issue through the shared mobile camera:
- register insurance claims remotely,
- troubleshoot the malfunctioning devices,
- support field service technicians remotely.
Use case 4: Video communications for in-store kiosks
Add video and live support to your in-store and self-service kiosks.
Integration with Cisco UCCX / UCCE
RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE. As Cisco Remote Expert Mobile reached its end of sales RichCall is a great replacement option.
- visual IVR puts the call directly into the right queue;
- integration with Cisco Finesse, including SSO;
- no changes in contact center routing rules, skill groups and queues;
- Historical Reporting Client and Cisco Unified Intelligence Center (CUIC) reporting support;
- voice is recorded by your call recording app.
