In the era of digital communications, RichCall helps you to integrate high-end collaboration technologies into your customer service.
It allows clients to collaborate with your business remotely with live HD video, application and document sharing, co-browsing and other tools.
Use cases
Live video chat
- Hearing impaired customer support
- Co-browsing to guide your visitors online
- HD video calls for VIP customers
Visual support
- Remote video support
- Video support for field engineers
- Live video streaming for insurance to handle claims remotely
Video commerce
- Online sales through personalized 1-to-1 realtime product demos
Video kiosk
- Live video support option embedded into self-service kiosks
- Live video assistant kiosks for retail stores
Read more about the integration approach.
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About Aurus
Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.
Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.