| Video chat on a website | Live stream shopping | |
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A "Live Expert" button on your website allows an online shopper to connect with your sales rep who shares product images and docs to sell better. |
To show a product live an expert transfers a current videocall to his mobile and shares the back camera with the client. |
RichCall helps you to sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, mobile app, kiosk or digital signage device, RichCall allows customers to establish an
| Live visual support for customers | Video support for field service |
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To show the issue details a client connects with a customer service rep and shares his mobile camera. |
When facing technically complex issue a field engineer makes a video call to a remote expert and shows the equipment. |
| In-store video kiosks | Live video expert for self-service kiosks |
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HD video calling delivers an in-person experience while scanner and printer allow parties to exchange docs. |
Embed videocall into your existing self-service kiosks to offer its users a live video assistance option. |
Developed by a registered Cisco solution partner, RichCall is available on the Cisco Marketplace.
RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE:
- a gadget for Cisco Finesse to provide agents with a single desktop experience;
- integration with UCCX/UCCE queues, routing rules and skill groups to simplify administration;
- Historical Reports and CUIC support to include video calls into the general contact center statistics.
