Remote Expert solution for your contact center

RichCall provides your customers with a one-touch live support option. Integrated into your website, mobile app or video kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with an agent featuring co-browsing, app sharing and other web-collaboration tools.

Click-to-call, click-to-video and co-browsing for your customers

  • Click-to-call with co-browsing and web-collaboration
  • Start a co-browsing session on the fly during a regular phone call
  • Video calls and web-collaboration with online shoppers

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Mobile camera sharing for sales and support

  • Video sales - demoing products through mobile camera
  • Live video for customer support
  • Visual support for field service technicians

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Video communications for kiosks

  • Remote expert help with HD video and content sharing
  • Live interactive assistance for self-service and support kiosks

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Integration with Cisco UCCX / UCCE

RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE. As Cisco Remote Expert Mobile reached its end of sales RichCall is a great replacement option.

  • visual IVR puts the call directly into the right queue;
  • integration with Cisco Finesse, including SSO;
  • no changes in contact center routing rules, skill groups and queues;
  • Historical Reporting Client and Cisco Unified Intelligence Center (CUIC) reporting support;
  • voice is recorded by your call recording app.

Integration with Cisco

RichCall and Cisco REM comparison