Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Co-Browsing in the Contact Center – the Details Matter
The new version of Aurus RichCall product provides the co-browsing option that allows contact center agent to see the client's browser window (while talking with him on phone) and use the "pointer" to instruct him on what to do. This allows agent to better understand the context of the...
Video in Contact Center – Why? For Whom? How?
According to the "Global Contact Center Benchmarking Report 2015" by Dimension Data the number of video-enabled contact centers is going to rise threefold in 2016. Who adds video-channel to the contact center and why? Guys from Aurus, a software vendor offering video chat solution for co...
Cisco UCCX Wallboard/Dashboard Vendor List
Do you manage a Cisco Contact Center? Are you looking for a solution to get a more detailed second by second view of what is happening? Wallboard solutions enable you to monitor your contact center activity and performance in real-time displaying calling stats, KPI info and goals against actuals. De...
Configuring Cisco Jabber 11 for iOS and Android Mobile Devices
If we have Cisco IM and Presence server and Cisco UCM in our corporate environment, as well as unhandy wi-fi Cisco 7925 telephones, which are heavy and consume the battery as fast as a Formula One car, then sooner or later we’ll think about switching to Cisco Jabber on a mobile phone. This article ...