Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
CUCM SIP CUBE: Manipulations with INVITE Field
Some SIP providers prefer to work with INVITE field, while CISCO CUBE traditionally works with From: and To: fields. Let’s take MSN provider as an example. An incoming call header looks like this: In this case, login is 48879800, and it is contained in INVITE field only. Cisco translation-profile a...
CUCM DRS Management Using Command Line
Command Line Recovery Hello! In a recent article we have shown you how to create a backup for Cisco Unified Communications Manager (CUCM) using Disaster Recovery System (DRS). Today we'll discuss backup and recovery in command line interface (CLI) that can be used when it’s impossible to use graphic...
Integrating Cisco UCCX with a Database Using a Script
If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. These requests can use any information provided by the caller, or the caller’s number, etc. It’s very important to create a reasonable initial script de...
Deprecated Cisco IP Phones in CUCM 14
Remember this mess with several tens of Cisco IP phones available on the market (not counting video endpoints)? There were:
old-school 7900 series,
intermediate 6900, 8900 and 9900 models,
newly introduced 7800 and 8800 IP phones,
finally some experiments like 3905, Android-based D...
old-school 7900 series,
intermediate 6900, 8900 and 9900 models,
newly introduced 7800 and 8800 IP phones,
finally some experiments like 3905, Android-based D...