Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Cisco call recording, silent monitoring and whisper coaching over MRA
Work from home is the New Normal for workers around the world. Cisco IP phones are gathering dust in the half-empty offices. Cisco Jabber deployed on remote devices (home PC, personal mobiles etc) and registered with CUCM over MRA (Mobile and Remote Access) through Cisco Expressway - this is how the...
Active Call Recording Configuration for Cisco UCM (CUCM)
In this article we’re going to tell you about active call recording configuration for Cisco UCM (CUCM). In a few words, active recording is a more comfortable, flexible, scalable and efficient call recording tool for Cisco devices (with BiB support). “Comparing to what?” you may ask. The answer will...
How to Reset Cisco IP Phone to the Factory Default
When using Cisco IP Phones, you may face some problems that can only be solved by a factory reset of the phone. The procedure itself is ridiculously simple.
Reset Cisco IP Phone 7900 series
During the factory reset procedure, the following information will be erased:
CTL (Certificate Trust ...
Reset Cisco IP Phone 7900 series
During the factory reset procedure, the following information will be erased:
CTL (Certificate Trust ...
Cisco Secure Remote Working Tools
With pandemic in the picture, the interest in remote working tools has noticeably increased. But, as it turned out, not all tools can provide the required level of security and confidentiality. These features are exactly what Cisco’s communication solutions are aiming at. The company has conducted ...