Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Cisco Finesse Basic Features: Operator / Supervisor Web App
In this article we’ll describe the most important features of Cisco Finesse agent & supervisor workspace. This software was designed to work with the “hearts” of UCCX and UCCE-based contact centers.
Connecting to Extension Mobility
To access Extension Mobility from a phone:
Click Servic...
Connecting to Extension Mobility
To access Extension Mobility from a phone:
Click Servic...
Cisco Unified Intelligence Center
Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC).
What for?
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What for?
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Cisco Packet Tracer Download and Installation Guide
Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer. Cisco Packet Tracer can...
Cisco Unified Communication Manager. From Unrestricted to Restricted.
Let me share the experience of moving from Unrestricted to Restricted CUCM version. The reasons for migrating were: a possibility to use Cisco Jabber to transfer files through MRA (Mobile and Remote Access), encryption and other security features, and also a solution for the double ringing signal pr...