Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
CUCM Traces Analysis: CUCM Architecture
This is another guest post that we find quite useful for our readers. The author discusses briefly the CUCM architecture in order to understand better the CUCM traces. CUCM is a C++ application working on the Red Hat Linux OS. There are SDL (Signal Distribution Layer) processes within the applicatio...
Configuring CUCM Single Number Reach feature
This article is about configuring Single Number Reach (aka Mobile Connect) feature in Cisco Unified Communications Manager (CUCM). When you receive an incoming call on an extension number in a cluster, the Single Number Reach (SNR) enables rerouting the call not only to a DN, but also to a remote nu...
Video Chat – the Wrong Name for a Contact Center Channel
Have you already seen the 2016 Global Contact Centre Benchmarking Report Summary by Dimension Data? Almost a third of contact centers plan to deploy the "Video Chat" channel within 1 year. I'll put my comments on this figure in the next post, but in this one I want to talk about the te...
Bulk Change Cisco IP Phone Background Image
The company my friend works for has changed its logo recently, so he was asked to update the logo on all the users' phones. In general, this is an easy task with the solution described in many places, but almost always that's a description of a manual update using a TFTP server. Besides that, there...