Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
How to integrate Cisco UCCX/UCCE call recording with Salesforce
In this article, we’ll share our practical experience of integrating contact centers based on Cisco UCCX/UCCE, Avaya, and other telephony systems with Salesforce CRM. You’ll learn how to automatically open a Salesforce Screen Pop when an inbound call arrives and instantly attach a link to the call recording – before the conversation even ends.
PhoneUP and Avaya Aura integration: enhanced call recording and interaction analytics for contact centers
Deploying Avaya Aura? Pair it with PhoneUP to unlock advanced desktop analytics, agent performance optimization, and next-level contact center efficiency.
Video Banking with RichCall: secure remote customer service
This article explores the application of RichCall in video banking. It details the platform’s functionalities, including video calls, online sales, secure video identification, co-work on the docs and integration with contact center systems. The article also provides cases of successful RichCall implementations in the banking sector.
Cloud solutions OR On-premise Cisco Collaboration?
Despite the industry’s shift towards cloud solutions, many companies still value their on-premise Cisco UCM. Discover how PhoneUP Apps Directory enhances your Cisco IP phones!