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RichCall 2.1 – Virtual “Pointer” for Contact Center Agents
New release of RichCall with high-tech "Pointer" feature came out on the market of contact center software.
Aurus provides the free user interface for Cisco MediaSense recording platform
Using PhoneUP in conjunction with Cisco MediaSense allows user to quickly search and play the call records, provides flexible tool to configure recording rules etc.
PhoneUP 3.7 – Integration of Call Recording Module with Cisco UCCX and Cisco MediaSense
In July 2014, Aurus significantly enhanced the "Record" module of PhoneUP bundle.
PhoneUP 3.6: the new Attendant Console module is developed
The PhoneUP bundle is now enriched with the "Console" module that offers Cisco Unified Communications Manager users an easy to use call control tool.