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We are pleased to introduce Aurus Connect – a professional attendant console designed for organizations running Cisco Collaboration. It combines enterprise contacts from AD, CRM and HR systems into a single, always up-to-date directory while giving receptionists, operators and business users complete control over call handling from a modern web interface.

Meet the updated version of RichCall, a solution for remote video customer service. The release includes improved push notification delivery, expanded session and user management capabilities, new identification parameters and enhancements for mobile browsers. These updates are designed to improve customer communication control, service quality, and make agents’ workflows more efficient and user-friendly.

In PhoneUP 5.8, we’ve expanded corporate communications analytics with LLM integration, speech analytics, and automated quality management. The update helps businesses and security teams detect anomalies more effectively, maintain communication control and significantly reduce manual review time.

PhoneUP 5.7 introduces new features like conversation notifications, a Desktop Analytics module, and more. These enhancements will empower you to more effectively analyze employee call recordings, both for improving customer service and for ensuring the security of your corporate communications.