The new release of Aurus RichCall software supports the "co-browsing" option, that allows the contact center agent to see the client's browser and navigate him thourgh the website and any online tool.
When developing the "co-browsing" feature we implemented most of our client requirements, which are:
- No downloads.
- Secure co-browsing session.
- Client controls the action.
- The "pointer".
- Secure pages support.
- Starting a co-browsing session by code.
- Mobile browsers support.
To learn more - read the "Co-browsing in the contact center - the details matter" post in our blog.
To try it - use the yellow "Live Video Chat" widget at the bottom of the page.
To ask questions about RichCall - contact us.
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