New RichCall 3.8 release is available

New features:

1. Client UI – configurable width of the widget

The widget width (including size of the video) is now configurable to better fit the website content and business case.

2. Configurable service availability time

You can configure service availability time including weekends and holidays. 

3. Agent UI – client bandwidth monitoring

The agent can now see the client bandwidth for audio and video.

4. New mode “Live assistant for kiosk” is implemented

 See the live demo at

5. Video call forwarding

When the call is forwarded to another agent RichCall session follows the call (external PBX).

6. CSAT-2 

New customer satisfaction metric support is implemented.

Back to the list