New RichCall 3.8 release is available

New features:

1. Client UI – configurable width of the widget

The widget width (including size of the video) is now configurable to better fit the website content and business case.

2. Configurable service availability time

You can configure service availability time including weekends and holidays.

3. Agent UI – client bandwidth monitoring

The agent can now see the client bandwidth for audio and video.

4. New mode “Live assistant for kiosk” is implemented

5. Video call forwarding

When the call is forwarded to another agent RichCall session follows the call (external PBX).

6. CSAT-2

New customer satisfaction metric support is implemented.

Free Apps

The "PhoneUP For Free" offer allows any Cisco UCM user to get a free PhoneUP promo bundle.

Also, check our "Cisco MediaSense replacement" program for Cisco customers affected by the end-of-life announcement for MediaSense.

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If your company deploys Cisco collaboration solutions and contact center software, your are welcome to join our partner network!

Confirm the feature availability or request a quote.