This article is about configuring Single Number Reach (aka Mobile Connect) feature in Cisco Unified Communications Manager (CUCM). When you receive an incoming call on an extension number in a cluster, the Single Number Reach (SNR) enables rerouting the call not only to a DN, but also to a remote nu...

Have you already seen the 2016 Global Contact Centre Benchmarking Report Summary by Dimension Data? Almost a third of contact centers plan to deploy the "Video Chat" channel within 1 year. I'll put my comments on this figure in the next post, but in this one I want to talk about the te...

The company my friend works for has changed its logo recently, so he was asked to update the logo on all the users' phones.  In general, this is an easy task with the solution described in many places, but almost always that's a description of a manual update using a TFTP server. Besides that, there...

Recently I needed to collect the detailed information on Cisco IP phones, extension numbers, CSS and other parameters. The communication network was really huge but no inventory had been performed for years.  Lots of phones and extension numbers with no common attributes. Actually, I was given the l...