Blog
This is where Aurus R&D shares its expertise in enterprise collaboration and contact center space.
Video in Contact Center – Why? For Whom? How?
According to the "Global Contact Center Benchmarking Report 2015" by Dimension Data the number of video-enabled contact centers is going to rise threefold in 2016. Who adds video-channel to the contact center and why? Guys from Aurus, a software vendor offering video chat solution for co...
Cisco UCCX Wallboard/Dashboard Vendor List
Do you manage a Cisco Contact Center? Are you looking for a solution to get a more detailed second by second view of what is happening? Wallboard solutions enable you to monitor your contact center activity and performance in real-time displaying calling stats, KPI info and goals against actuals. De...
Configuring Cisco Jabber 11 for iOS and Android Mobile Devices
If we have Cisco IM and Presence server and Cisco UCM in our corporate environment, as well as unhandy wi-fi Cisco 7925 telephones, which are heavy and consume the battery as fast as a Formula One car, then sooner or later we’ll think about switching to Cisco Jabber on a mobile phone. This article ...
All Possible Ways to Set Up PIN for CUCM Meet-Me Conference
"How to configure Meet-Me video conference with PIN?"
"We need to configure Meet-Me conference with PIN…"
"CUCM 10.x Meet-Me with Name announcement and Pin number…"
- try to search the Cisco Support Forum and you'll get dozens of similar tickets. Yes,...
"We need to configure Meet-Me conference with PIN…"
"CUCM 10.x Meet-Me with Name announcement and Pin number…"
- try to search the Cisco Support Forum and you'll get dozens of similar tickets. Yes,...