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Attendant and operator console for CUCM environment
Manage your calls 3x faster with drag-n-drop UI and context-aware call dispatching.
WOW your callers
See who's calling and greet personally
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The Caller ID popup provides all the information about the caller, such as:
- client name and city,
- employee name and dept,
- partner name and level.
Foresee what the caller wants
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The “Transfer” tab shows the caller’s TOP-10 transfer destinations even before you answered him. All you need is to click on selected destination to complete the transfer.
Find the right contact in seconds
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Use tabs, filters, favourites and dynamic search to find any contact in seconds. Check the presence status before transferring the call.
Create and control conferences
- Create ad-hoc conferences on the fly
- See who's joined to a scheduled meeting
- Add new participants with a single drag-n-drop action
- Disconnect attendees
And much more...
Messages
Notify users with pop up messages on the IP phone display, send SMS and emails
Monitoring and Comments
See the status of supervised lines and intercept important calls. Add comments to contacts and callers and share them with other users 
Feature set
Phone books
- global and personal phonebooks with customizable phonebook structure
- importing contacts from AD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL DBMS
- scheduled import and automatic phone number normalization
- dynamic contact search and filters
- presence indication
- Caller ID popup
- favorite contacts and call history
Call control
- intuitive drag-n-drop interface
- hold / unhold, park / unpark
- blind / consultative call transfer
Context-aware call dispatching
- caller's TOP-10 transfer distinations
- presence indication
- caller’s interaction history
- shared comments to callers
