Attendant and operator console for CUCM environment
Manage your calls 3x faster with drag-n-drop UI and context-aware call dispatching.
WOW your callers
See who's calling and greet personally
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The Caller ID popup provides all the information about the caller, such as:
- client name and city,
- employee name and dept,
- partner name and level.
Foresee what the caller wants
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The “Transfer” tab shows the caller’s TOP-10 transfer destinations even before you answered him. All you need is to click on selected destination to complete the transfer.
Find the right contact in seconds
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Use tabs, filters, favourites and dynamic search to find any contact in seconds. Check the presence status before transferring the call.
![](/local/templates/aurus5/img/apps-4.png)
Create and control conferences
- Create ad-hoc conferences on the fly
- See who's joined to a scheduled meeting
- Add new participants with a single drag-n-drop action
- Disconnect attendees
![](/local/templates/aurus5/img/apps-5.png)
And much more...
Messages
Notify users with pop up messages on the IP phone display, send SMS and emails
![Messages Messages](/upload/iblock/212/g5iu3fccxtbna5xcim1yfhb8e5xa3cb2/apps-message.png)
Monitoring and Comments
See the status of supervised lines and intercept important calls. Add comments to contacts and callers and share them with other users ![Monitoring and Comments Monitoring and Comments](/upload/iblock/6d2/3p0kmsar2eibl10pf646xnr566br5xm7/apps-f.png)
Feature set
Phone books
- global and personal phonebooks with customizable phonebook structure
- importing contacts from AD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL DBMS
- scheduled import and automatic phone number normalization
- dynamic contact search and filters
- presence indication
- Caller ID popup
- favorite contacts and call history
Call control
- intuitive drag-n-drop interface
- hold / unhold, park / unpark
- blind / consultative call transfer
Context-aware call dispatching
- caller's TOP-10 transfer distinations
- presence indication
- caller’s interaction history
- shared comments to callers
Check out other modules