Attendant console for Cisco UCM - PhoneUP Console



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  • 3x faster call control
  • Conference control
  • Context-aware call dispatching

WOW your callers

  • See who s calling and greet personally
      The Caller ID popup provides all the caller's details like:
    • client name and city,
    • employee name and dept,
    • partner name and level.
  • Foresee what the caller wants
      The “Transfer” tab shows the caller’s TOP-10 transfer
      destinations even before you answered him. All you need is
      to click on selected destination to complete the transfer.
  • Find the right contact in seconds
      Use tabs, filters, favourites and dynamic
      search to find any contact in seconds.
      Check the presence status before transferring the call.

Create and control conferences

Create ad-hoc conferences on the fly
See who's joined to a scheduled meeting
Add new participants with a single drag-n-drop action
Disconnect attendees

Tip: you may be interested in the «Conference» module
to schedule and proteсt CUCM meetings with PIN and Caller ID.

And much more...

Notify users with pop up messages
on the IP phone display, send SMS and emails

Add comments to contacts and
callers and share them with other

See the status of supervised lines
and intercept important calls

The feature-set

  • Phone books
    • global and personal phonebooks with customizable phonebook structure
    • importing contacts from AD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL DBMS
    • scheduled import and automatic phone number normalization
    • dynamic contact search and filters
    • presence indication
    • Caller ID popup
    • favorite contacts and call history
  • Call control
    • intuitive drag-n-drop interface
    • hold / unhold, park / unpark
    • blind / consultative call transfer
  • Context-aware call dispatching
    • caller's TOP-10 transfer distinations
    • presence indication
    • caller’s interaction history
    • shared comments to callers
  • Conference control
    • creating ad-hoc conferences
    • monitoring scheduled meetings
    • adding and disconnecting participants
  • Messaging
    • alerts to Cisco IP phones
    • SMS notifications
    • email messages
  • Security and high availability
    • secured admin web-interface
    • login/password or domain user authentication
    • failover deployments based on NLB and MSCS clustering