The module contains a set of connectors for integration with external sources – AD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL DBMS. By configuring integration, you can provide automatic import of clients according to a specified schedule.
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- See who's calling
- Find the right number in seconds
* available for:
Cisco IP phones, Cisco Jabber, PC, Web
Customizable Caller ID
- employee photo, name and dept
- client name, city and contract ID
- partner name, tier and status
Search global, find quickly
The Directory app integrates with several enterprise data sources and syncs contacts on schedule, thus providing you with a single interface to find any contact.
don't use Cisco Jabber to provide them with
fast search tool and Caller ID on PC
And even more...
Caller ID for Cisco 3905
to display Caller ID popup on Cisco 3905
and 3rd-party SIP phones.
Advanced list of missed calls
shows Caller ID for both internal and
external contacts. You may also receive
email notification about the missed calls.
DTMF support and normalization
You can search for the contact on the Cisco IP phone, in Cisco Jabber, or in PhoneUP Agent. To make the search process more convenient the module offers the following options: search by any contact attributes (last name, company name, department name), manage "favorite contacts", manage your personal phonebook.
Use Auto redial to save time otherwise spent on calling to a busy party. By clicking Auto redial you choose a number of dialing attempts and get back to your work. The system will perform several dialing attempts automatically.
Along with the incoming call (both internal and external) you’ll get detailed Caller ID Info on your Cisco IP phone display. Also, information about the calling party is displayed on the PC when an employee uses Cisco Jabber or PhoneUP Agent.
An employee can manage his personal directory manually or he can integrate it with MS Outlook.
In addition to phone numbers, the missed calls list contains contacts last names and/or company names. Also, you can view the call history there.
Directories may contain external numbers with DTMF extensions. This way, just by a single click, you call directly to the required contact without connecting to office reception. The system dials the general phone number, waits until a connection is established with IVR and then dials the internal number of your contact.
The adjustable structure of phone directories maximizes the convenience of their usage and allows for the storage of contact information which was required by users. For example, an employee directory may contain not only the full name of a contact, but also the department name, branch, mobile/home phone number, etc. And clients phone book – client name, city, contract number, etc.
You can provide different levels of access to different groups of employees – for example, for regular employees only information about their colleagues will be available while employees from the sales department will be able to access the clients phone book.